Welcome to the Community, @alessiagundis-ho.
I'm here to ensure you can sign in to your QuickBooks Self-Employed (QBSE) account on your PC.
Before we start, did you receive an error message when pulling up your QBSE account? Any additional information would be greatly appreciated. This way, I can provide the right solution based on the error received.
One of the possible reasons why you can't pull up QBSE is that you're using unsupported browsers. You'll want to make sure you're using the supported one.
If you're using supported browsers and still can't pull up QBSE, let's try signing in to your QBSE account using a private browser. It's the best way to check if it's a browser issue.
Here's how:
- Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox.
- Press Ctrl + Shift + P for Windows 10 browser.
If this works, it means that you need to clear the browser's cache so the system can start fresh.
If you get the same result while using a private browser, I recommend switching to a different one.
As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.
Please know that you can always get back to this post if you have additional questions with QuickBooks. I'll be around to provide further assistance. Have a good one.
