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christine4
Level 1

Negative balance on an invoice

My customer paid too much. I want to register the full amount he paid so I can see on  his invoice the negative balance. Is it possible ???

1 Comment 1
Kristine Mae
QuickBooks Team

Negative balance on an invoice

It's nice to see you here, christine.

You came to the right place. I'm happy to answer your question. 

When you receive the payment and it exceeds the invoice, the invoice will show the original amount. The negative amount will show on the payment, not on the invoice. The exceeded amount creates a credit for your customer. 

The amount can be refunded or applied to the future invoice. Here's an article on how you can apply a credit or a refund for a customer: https://community.intuit.com/articles/1306059.

I have attached screenshots for your reference.

You're always welcome to post anytime if you have other concerns. We will be happy to fill you in. 

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