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smith2003s
Level 1

October- an issue started with my PayPal debit card transactions. Merchant name stopped showing with transaction in QB SE. Told known issue being worked on. Will this fix

CS contacted me several times to let me know it was being worked on. Have not heard anything since November.
4 Comments 4
SarahannC
Moderator

October- an issue started with my PayPal debit card transactions. Merchant name stopped showing with transaction in QB SE. Told known issue being worked on. Will this fix

Hello, smith2003s. Thanks for posting here.

 

I've checked our record and found out that the investigation is still in progress.

 

I wouldn't like you to wait for this too long. We have alerted our product engineers to resolve this issue. Rest assured, they are working to identify the cause of this issue. This way, they can provide a permanent resolution for you

 

I can see that your company information was added to one of the affected users already. Please know that you'll receive an email once updates are available. 
 

Thanks for your patience while we're working on it for you. I hope you're good today. Take care!

smith2003s
Level 1

October- an issue started with my PayPal debit card transactions. Merchant name stopped showing with transaction in QB SE. Told known issue being worked on. Will this fix

Any timeframe on the hope for a fix? Is it an issue for all of Quickbooks or just SE? 
Thanks for any help with this. 

RCV
QuickBooks Team
QuickBooks Team

October- an issue started with my PayPal debit card transactions. Merchant name stopped showing with transaction in QB SE. Told known issue being worked on. Will this fix

Experiencing this issue for a long period can be a real pain, smith2003s.

 

I'll personally share your feedback with our phone support team regarding the missed updates on this issue. We'll be able to take action on improving our customer service.

 

At this time, there's no specific time frame on when the Paypal integration issue will be fixed. Our engineers are still working on the permanent fix. 

 

I've also checked this one on our end and only QuickBooks Self-Employed is impacted on this issue. You'll receive an email update once the problem is fixed.

 

We appreciate your patience in this matter. I'll also keep an eye on the issue and will get back to you if there's an update. 

smith2003s
Level 1

October- an issue started with my PayPal debit card transactions. Merchant name stopped showing with transaction in QB SE. Told known issue being worked on. Will this fix

I just signed up for a trial of regular quicken to see if I’d like it better, and have my PayPal payees show.
It doesn’t work there either. My PayPal debit card transactions still show Payee PayPal not the store name, as prior to 10/19. Just thought you should know. 
I use PayPal debit for all of my business purchases. I’ll need to find an account app that works as intended soon. 
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