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klaffere1234
Level 1

One of my Customer payments cannot be saved. QB deletes it after I save it.

 
1 Comment 1
Angelyn_T
QuickBooks Team

One of my Customer payments cannot be saved. QB deletes it after I save it.

Hello, @klaffere1234.

 

When recording payments in QuickBooks it shouldn't be deleted unless someone from your company file has it removed. For now, we can review the changes by opening the Audit Trail report. It is where QuickBooks logs all transaction updates and gives you a running account of how each has changed.

 

To access the report:

 

  1. Select the Accountant and Taxes from the Reports tab.
  2. Click on Audit Trail.

In case you need additional references about this topic, feel free to open this link and download the QuickBooks for Mac 2020 User's Guide: https://qblittlesquare.com/.

 

Leave a comment below if you have any other QuickBooks or payment questions in the future. I'm always here to help. Have a good day!

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