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Level 1

Our account has been suspended tho the same card and is working otherwise. QB says its a bank issue. The bank says not. Can we buy an AMEX or VISA card and use it?

 
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QuickBooks Team

Our account has been suspended tho the same card and is working otherwise. QB says its a bank issue. The bank says not. Can we buy an AMEX or VISA card and use it?

Hello, @edgarbusinessser.

 

The possible reason is that the monthly subscription payment was not processed. You'll want to update your billing information to reactivate your account. Let me help you.

  1. Go to the Gear icon, and select Account and Settings.
  2. Click the Billing & Subscription tab.
  3. Under the Subscription status, hit Subscribe Now.
  4. Then, update the credit card information details.
  5. Click Subscribe.

 

However, if the issue persists after trying to update the billing information, I suggest contacting our Support Team to help you reactivate your account.

Also, you can use either AMEX or VISA to register for your subscription.

 

You can check this article for more information: If your QuickBooks Online account gets suspended.

 

Let me know if you have any questions, I’ll be more than happy to help. Have a great day.

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