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Level 1

Paid invoice but not deposited

My customer paid an invoice through the merchant link (through the link emailed to her), the funds came through and the payment is shown as paid under her account but it was placed in undeposited funds. How do I correct this and include it in revenue? I don't quite understand the suggestions that I"ve read on the other threads. 

please advise.

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Best answer October 15, 2018

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Level 7

Paid invoice but not deposited

Use the make a deposit screen & deposit the funds in your bank account.

It's already included in your revenue.

View solution in original post

6 Comments
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Level 7

Paid invoice but not deposited

Use the make a deposit screen & deposit the funds in your bank account.

It's already included in your revenue.

View solution in original post

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Level 1

Paid invoice but not deposited

My husband sometimes chooses to cash from rent rather than depositing in bank; of course I "receive payment". How do I reconcile? 

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QuickBooks Team

Paid invoice but not deposited

Hello @cfwnole,

 

You'll need to create a sales receipt transaction and deposit it to your bank to record your cash payment. Let me guide you how.

 

  1. Go to +New, the Sales receipt.
  2. Enter the sales receipt information.
  3. Click Save and close.
  4. Go back to +New, then Bank deposit.
  5. Select the sales receipt transaction under Select the payments included in this deposit section. Make sure to choose the Account where you want to deposit the payment to.
  6. Hit Save and close.

 

Once done, you can now reconcile your downloaded transaction with the sales receipt transaction in QuickBooks. Please see this article for detailed steps: Reconcile an account in QuickBooks Online.

 

You can also check these handy articles for your reference:

 

Stay in touch if you need help with anything else. I'll be around to help. Happy weekend ahead.

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Level 1

Paid invoice but not deposited

We have a similar problem. But when I do what you suggest it adds the money into my checking account again, so then my accounts are way out of whack. Any thoughts?

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Level 1

Paid invoice but not deposited

I did this, but it is now placing the money into my checking account a 2nd time. This makes our accounts way out of wack. Any thoughts?

Highlighted
QuickBooks Team

Paid invoice but not deposited

Hi there, @Chantelle2.

 

If you're using QB Payments, transactions are automatically deposited into your bank account and will show in your register as well. Therefore, there's no need for us to create a bank deposit.


However, we can still delete the bank deposit that you've manually created to correct the amount in your checking account.

First, we can run the Deposit Detail report to locate the transaction and delete it from there. Let me show you how:

 

  1. Go to Reports and look for the Deposit Detail report.
  2. Look for the duplicated transaction, then click on it.
  3. Once opened, select More and choose Delete.

 

You can always run this report to show selected transactions and other transactions they are linked to, such as an invoice and its payment. Also, you can customize it to view the specific transactions that you needed the most.

That's it! Please let me know if there's anything else I can do to be of assistance. Have a great weekend!

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