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sodacreek
Level 1

Paid invoices not showing up in bank register QB Desktop

Hi everyone - please note this is for QB Desktop.

When I clicked "Receive payments" on two of my invoices, they were appropriately marked paid with the green check mark. However, the payments are not showing up in my bank account register and, therefore, also do not show up when reconciling. I can see they're in A/R register and also in Undeposited Funds.

 

Also, my other invoice payments also show in AR and Undeposited Funds as separate items on their separate dates. These ones DO show up in the bank register but they were all grouped together as one payment. When I click on "split", I see they're all nested in there.

 

Any idea how to fix these issues to see my payments in the register and as separate items there? I've read similar threads on this but none of the solutions worked for me.

 

Thanks!

4 Comments
YvetteVelarde
Moderator

Paid invoices not showing up in bank register QB Desktop

@sodacreek Thank you for joining our community!

 

I'd like to get a better idea of how these payments are coming into QuickBooks. When you go to Banking and select Make deposits, do you see those transactions on the list?

sodacreek
Level 1

Paid invoices not showing up in bank register QB Desktop

Yes, they do show up there. That's good to know. If I select them and click "Ok" will they be deposited as one lump item in the bank register (like I mentioned in my second point)? 

sodacreek
Level 1

Paid invoices not showing up in bank register QB Desktop

Oh and one more thing. I haven't had this problem in the past. Usually I click "Receive Payment" on the actual invoice and then everything shows up in my bank register. Why might it not be working now?

JasroV
QuickBooks Team

Paid invoices not showing up in bank register QB Desktop

Thanks for sharing the details with us, @sodacreek.

 

Let's run the Verify and Rebuild Utility tool to fix any data file corruption in your QuickBooks Desktop (QBDT) company file. Here's how.

To verify: 

  1. Go to the Window menu and select Close All.
  2. Then, go to the File menu.
  3. Select Utilities.
  4. Click Verify Data

Then to Rebuild:

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Rebuild Data

I got you this article that you can read for more details: Verify and Rebuild Data in QuickBooks Desktop.

 

Once done, go to your register to double-check. If the error persists, I suggest running the clean install to fix any company file issue.

 

Also, do check this article to learn how reconciliation works in QuickBooks: Learn the reconcile workflow in QuickBooks.

 

Get back to us anytime you have other queries with your QBDT software. The Community is always open to help you anytime. Have a wonderful day! 

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