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Level 1

Paid invoices show 0

We recently emailed several invoices.  They were all paid using links in the invoice. After that some of the invoices showed 0 total (all showed 0 balance due), some did not.  Also, some hit the wrong GL account.  Amny advice on how to fix it?

4 Comments 4

Paid invoices show 0

Thanks for coming here, lisaaok.


I just want to clarify, did you mean invoice payment hit the wrong account? If so, you can change the account from the payment screen. 


To change the account from the payment screen:

  1. Go to the invoice that you wish to update the account.
  2. Click on the Receive payment drop-down button. 
  3. Select View/Edit.
  4. Change the account from the Account drop-down.  
  5. Hit Save.

If you mean the invoice itself, you'll need to change the account that is associated with the item.


To change the account the item/service is associated with:


  1. From the Gear icon, choose Products and Services.
  2. Find the item or service you want to change.
  3. Select Edit in the Action column.
  4. Make your changes.
  5. Once you're done, hit Save and close.

Here are a couple of articles that go into more details about managing invoices in QBO:

You can run a Transaction Journal report to see the accounts affected by every transaction you created. Here’s how:

  1. Open a transaction.
  2. Click More at the bottom.
  3. Choose the Transaction journal.

To view important details of your finances and learn more about report features, you can always run a report in QuickBooks Online.


For additional questions, while working with invoices, just let me know by leaving a comment below. Have a good one.


Paid invoices show 0

Hi, alisaaok.

Hope you’re doing great. I wanted to see how everything is going about invoice showing zero total you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Level 1

Paid invoices show 0

Hi.  The issue wasn't resolved.

Candice C
QuickBooks Team

Paid invoices show 0

Hey there, @alisaaok


Thanks for reaching back out and letting us know these steps didn't work. 


Since this is the case and the issue is persisting, I recommend contacting our Customer Support Team. They'll be able to get you back on track with some advanced tools that they obtain. Here's how: 


  1. Go to the Help icon in the top right-hand corner. 
  2. Click the Contact Us button. 
  3. Give a brief description of the problem and hit Let's Talk
  4. Scroll down and choose to Get a callback


It's that easy. In addition, you can check out our tutorials page for more information about other figures in your QuickBooks Online (QBO) account. 


Please let us know how the call goes. We want to make sure that you're getting back to running your business as soon as possible. Feel free to ask any other questions about QuickBooks if need be. 

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