After receiving a payment against a particular invoice, then going to "record deposits" and depositing it from "undeposited funds" (where it automatically goes) into my bank account, the payee and check number are not showing up when I click on my bank account and look at the transactions list. When I click "edit deposit" it clearly shows who the payment was from and the check number etc, but those two things are not showing up on the bank account summary list.
It's not going to. The deposit that shows in your register is a summary of everything that makes up the deposit. If you need a full report, go to banking under reports and run the deposit detail report.
Thank you. I did notice that in the register I can select the payee and enter a check number if I wanted to. Will this have any adverse affect if I do chose to do that?
Don't do that. You will end up with a lot of unapplied payments and open invoices.
I just received a phone call from someone explaining how they were with quickbooks offering to walk me through this issue I am having and proceeded to ask me for my name etc. I didn't wait to see if they were going to ask for passwords or anything, but is this typical to receive a phone call when posting to the community? Random phone number/ person with accent...?
Thanks for getting back to us, @marvelglassllc.
I appreciate you sharing this incident here in the Community. I'm here to help make sure this is taken care of.
From what you described, it sounds like that was not a valid phone call from Intuit. Good job for not providing your personal information. Intuit may occasionally do outbound calls and if you receive one, you shouldn't be asked for any personal details.
In the event that you are contacted by someone with a phone number not listed on our Official Contact Us link, please do hang up.
That information should point you in the right track. Please post again or leave a comment if you have any follow-up questions or concerns. I'm always here to help. Take care always!