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Maid LIz
Level 2

Payment Fee

I will like to know if there is a way I can see what type of Fee% are charging on each invoice that a costumer paid. Right now I can only see the total amount in $$ but not the Fee% used.  

5 Comments 5
QuickBooks Team

Payment Fee

Thank you for reaching the Community, Maid LIz.


Let me share some information about QuickBooks Payments fees.


QuickBooks Payments charges a fee each time you process a transaction. Fees also depend on how you processed the payment. Check out this article for more details about the percentage for each fee type: What are the fees for QuickBooks Payments?


Also, I'd suggest reaching our Merchant Support team to help you review the charges. They have the right tools to check your account and review your application.


I've added this link for more commonly asked questions about payments deposits in QuickBooks Online.


Feel free to click the Reply button for further assistance. I'll be here to help. Have a good day!

Maid LIz
Level 2

Payment Fee

I see the amount but when I calculate it wont match with quickbooks. For example quickbooks for credit cards payment online invoice charges 2.9% + .25 cents iwhen I calculated this to the amount paid it doesnt match. I want to know what fee they used to calculate the payment. I dont see that anywhere.


Payment Fee

Welcome back, Maid LIz.


I'll be happy to check this for you. However, I don't have the chance to do it here on the Community page for security reasons. I can help you direct to the best support available verifying the fee used.


I encourage reaching out to our Merchant/Payments Support Team. One of our representatives can explain in detail what fee they used when calculating the payment. For the support's contact information, check out this link and to go the QuickBooks Online with Payments & Merchant Service Center section: Contact Payments Support.


You can always visit us here if you have any other concerns. I'm here to help.

Level 2

Payment Fee

Just provide the %! Why can't you be straight forward and honest?

Fiat Lux - ASIA
Level 15

Payment Fee

For your reference



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