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Level 1

Payment held for review - very first, and very small.

I just set up quickbook payments to work with my quickbooks account invoicing. I did a test charge of $5.00 to my own credit card using a different personal email from my business email. I sent the invoice, it showed up, hit the Pay Online button, entered info, all seemed to work.

 

Until I got an email from intuit containing this:

 

"There's a delay on one or more of your transactions."
"We saw some transactions we need to check out before sending to your bank."
"We need to make sure everything looks good on our end. That can take a bit of time. So please allow up to 6 business days to see it in your account"

 

It then lists the valid 5.00 transaction I just made. I logged into merchant services for intuit, and the payment passed all validation.

 

This does not leave me with a good feeling. I'm currently using paypal, and if I transfer before 7 pm EST its in my bank the next morning. Why on earth would intuit need to hold a 5.00 charge for 6 days? And is there any danger of a charge from a customer not going through? It seems they are holding it because they think something may be wrong with it. This also makes me a bit uneasy since it was the first charge and it was for such a low amount.. typical bills in my business are 150.00 -200.00. If they decide that any of those need to be held its going to be a constant pain in the neck. Thanks for any insight.

4 Comments
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Moderator

Payment held for review - very first, and very small.

@yontz sucre  Good morning and welcome to community!

 

I can definitely understand your concerns over getting an email for a transaction in review. 

 

As you start taking customer payments with QuickBooks, you should receive your first deposit within 5 business days after you take your first successful payment.

 

The first deposit usually takes a little longer in order to establish the merchant account. All deposits after that should process on your regular deposit schedule. 

 

If you are not familiar with your regular deposit speed please contact support for that information.

 

This link will take you to the QuickBooks support page, where you can select your service and the proper contact channel: Contact Support

 

Come back if you need additional help!

Highlighted
Level 1

Payment held for review - very first, and very small.

I just got my another payment.  Also held in review.  

Highlighted
Level 1

Payment held for review - very first, and very small.

I just got another payment.  Also held in review

Highlighted
Moderator

Payment held for review - very first, and very small.

@yontz sucre Welcome back.

 

Yes, that is correct. You will see emails stating payments are under review as part of the first batch delay, which is standard procedure for all new merchant accounts. 

 

Once the first batch clears, you will see payments deposit into your bank account according to your deposit speed.

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