Payment method doesn't save correctly after recording it
So I've noticed something strange with only one company file that I work with. When I record a customer payment against an invoice and choose a payment type it does not save that type. For example I pick check and save the payment but when reopen it or I add it to a deposit it shows as cash. This is causing issues because some of the clients want payment detail showing how they paid. I can click it again after reopening it but it does not save my choice. Similarly, with Sales Receipts it will not save the payment type. This file was originally a Mac file that I converted over to a windows file. I don't know if that makes a difference. I currently use 2020 Accountants Desktop version. Any insight on how to fix this?
You've got me here to ensure that you'll be able to run QuickBooks without any issues. To get this matter sorted out, we can try verifying and rebuilding your data. This can help fix the data-related problem on your company file that may lead to the behavior that you've currently experienced.
To do that:
Go to the File menu at the top.
Hover over to Utilities .
Select on Rebuild Data.
On the QuickBooks Information window, hit on OK. Follow the onscreen steps to save a backup.