When I uncheck the option for a customer to pay an invoice with credit card, they can still pay with a credit card. It doesn't matter if I only allow ACH on all invoices by going to the edit menu, preferences, or if I change it on each individual invoice. The option to pay with credit card is still there. When if this problem
I appreciate you for performing the troubleshooting steps to isolate the issue you had with your invoices and payments. To get started, let's make sure that the automatic payment option is disabled on the invoice. I'll show you how.
Go to the Customers tab, then select Create Invoices.
If your customers are still getting the option to pay via credit card, I recommend updating your QuickBooks Desktop to the latest release to keep your software up-to-date and have the latest QuickBooks features and fixes.
Go to the Help menu and select Update QuickBooks Desktop.
Switch to the Update Now tab. You can select the Reset Update checkbox to clear all previous update downloads.
Select Get Updates to start the download.
When the download finishes, restart QuickBooks.
Once prompted, accept the option to install the new release.