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Level 1

Payment with another currency

Thank you for your answer on previous question, and now we would like to double check re another situation. We have issued an invoice for the client in EUR (it is our base currency) , but he paid to our GBP bank account. So now when we want to make a payment, the system gives for us an error explaining that we can‘t use GBP bank account for paying the invoice which is in EUR. Can you advise how we can solve this problem?


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QuickBooks Team

Payment with another currency

Thanks for sharing what you'd like to achieve, Ivona.


Let me share some details about receiving payments with a different currency. In QuickBooks Online, we're unable to receive the amount paid from a GBP bank account for the invoice in Euro. When receiving the payment, you'll have to ensure that the account is also in Euro to avoid any error.


In case you'd like to change the currency of your customer, I suggest following the steps below.


To start, you'll have to make the customer's profile inactive to update the customer's currency.

Here's how:

  1. Go to the Sales tab and then select Customers.
  2. Double click the customer's name and then click the Edit button.
  3. Select Make Inactive, then click Done.


Once done, let's recreate the profile.

  1. Go back to the Customers section and then click New Customer.
  2. Re-create the customer's profile.
  3. Select the Payment and billing icon.
  4. Click the In this customer pays me with drop-down menu, then pick GBP
  5. After that, click on Save


For more information about updating your customer's currency, I recommend browsing through this article: Assign a Foreign Currency or Multicurrency to a Customer.


To learn more about how multi-currency works, I encourage you to check out these articles: 


You can always get back to us if you have other questions about multicurrency. This way, we'll be able to answer them for you.

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