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Level 1

Payments fees recording twice

I use Quickbooks Payments as well as downloaded transactions from my connected business account. The actual payments are automatically matching the invoices and direct deposits into my account but for some reason the fees attached to those payments are being recorded twice: once as system recorded fee and again from my bank as the direct deposit. So this particular expense account is twice what it should be and I can't reconcile my account without ignoring the second system entry. I gather this could be a set up error or an Payments account setting that I can modify. They should cancel each other out I imagine. Anyone have this problem/ a remedy? I'm not an accountant so bear with me. 

Level 9
QuickBooks Team

Payments fees recording twice

Hello and welcome to the Community, @jcfranck.


I can share some information on how we can resolve your downloaded payment transactions issue.


Let's start with making sure your mapping is correct. To do so, go to your Account and Settings:

  1. Click the Gear icon.
  2. Choose Accounts and Settings.
  3. Select the Payments tab.
  4. On the Chart of Accounts section, make sure to choose the correct accounts.

After this, you should no longer get duplicate transactions since they'll automatically be matched once downloaded.


For the duplicate transactions on your Banking page, you can undo them by batch:

  1. Click Banking.
  2. Choose the In QuickBooks tab.
  3. Put check marks to select transactions.
  4. Click Undo (see screenshot).

There you have it. Don't hesitate to ping back if you have additional questions. Have a good one!

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