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BCK
Level 1

Payments

Received payments are being charged to Undeposited Funds as expected, however, the payments are not appearing in the Make Deposit listing.  The payments appear in the account’s register.  What is causing this?  
I am using QBE 2021 desktop. Thank you. 

6 Comments 6
ReymondO
QuickBooks Team

Payments

Good day, @BCK.

 

There might be an issue within your company file. This is the reason why the undeposited payments aren't showing in the Make Deposit listing. Let me share with you some basic troubleshooting so we can fix it.

 

First, let's update QuickBooks Desktop (QBDT) to its latest release. Doing this can resolve minor data issues in your company. 

 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Click the Update Now tab.
  3. Select Get Updates to start the download.
  4. When the download finishes, restart QuickBooks.
  5. When prompted, accept the option to install the new release.

If you're still unable to see the transactions, you can run the Verify and Rebuild Data tools in QBDT. The Verify Data self-identifies the most commonly known data issues within a company file while Rebuild Data self-resolves most data integrity issues that are verified. 

 

I'm also adding this article as your reference in recording and making bank deposits in QuickBooks. To know more about this process, you can check this page too: How bank deposits work with the Undeposited Funds account.

 

You're more than welcome to visit this thread again if need any other help with managing your sales transactions. Have a great weekend and stay safe.

ReymondO
QuickBooks Team

Payments

Hi Customer, @BCK.


Hope you’re doing great. I wanted to see how everything is going about the undeposited payments that aren't showing in the Make deposit list you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

BCK
Level 1

Payments

Greetings ReymondO,

 

Thank you for the guidance.  After completing the steps recommended, a few of the received customer payments appeared in the Payments to Deposit listing, but not all (all appeared as debits in Undeposited Funds account).  I repeated the Verify Data and Rebuild, unfortunately, no additional payments appeared in the Payment to Deposit listing.  It may help to know that the payments are being posted to our QBE desktop 2021 by loan management application AutoPal.

 

Kind regards,

BCK

BCK
Level 1

Payments

Greetings,

 

Thank you for the guidance. Unfortunately, after repeating the verify data and rebuild, the customer payments of focus did not appear in Payments to Deposit.  It is interesting, however, that a few of subsequent customer payments - 3 out of 37 - appeared in Payments to Deposit.  It may be useful to know that the payments are being posted via web connector from loan management application AutoPal. There is, however, nothing yet discovered that indicates that this is the source of the problem.

 

Kind regards,

BCK

 

 

MaryLurleenM
Moderator

Payments

Thank you for the update, BCK.

 

It seems that we need to check the cause of this error further. It shouldn't be a problem that this is posted via WebConnect.

 

I recommend reaching out to our QuickBooks Desktop support. They can check your account further and work with you remotely. 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Start Messaging button.

If you have other questions, don't hesitate to post here in the Community.

BCK
Level 1

Payments

Thank you MaryLurleenM. Will do.

 

Kind regards,

BCK

 

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