Showing results for 
Search instead for 
Did you mean: 
Active Member


I had a client complete an online CC payment against an invoice of 6/3; however, it’s the 12th and it still hasn’t been deposited into my account.  The amount was $500-600.   I’ve tried calling customer service and wait in hold for up to 20 minutes with no luck.

1 Comment
QuickBooks Team

Re: Payments

Hello @Dwilsonhope,


I personally want to address your concern with the customer's payment you're not able to receive. But, we have a separate team who can privately review your account and get your concern on your undeposited payment addressed.


Here in the Community, we don't have a direct view of your account for security reasons. Thus said, I'd recommend contacting our Merchant Services Team.


They can pull up and look into your account in a secure environment and explain the components of your customer's credit card payment. From there, they can also determine the reasons why it is still not deposited to your account.


To contact our dedicated support, you can check out this article for their phone numbers: Which Payments Product Do You Need Help With?


Lastly, here's an article you can read for your future reference: QuickBooks Merchant Services or QuickBooks Online Support - Who Should I Contact for Help?


Please let me know in the comment section below if you have any other questions. I'll be always around to help.