I had a client complete an online CC payment against an invoice of 6/3; however, it’s the 12th and it still hasn’t been deposited into my account. The amount was $500-600. I’ve tried calling customer service and wait in hold for up to 20 minutes with no luck.
I personally want to address your concern with the customer's payment you're not able to receive. But, we have a separate team who can privately review your account and get your concern on your undeposited payment addressed.
Here in the Community, we don't have a direct view of your account for security reasons. Thus said, I'd recommend contacting our Merchant Services Team.
They can pull up and look into your account in a secure environment and explain the components of your customer's credit card payment. From there, they can also determine the reasons why it is still not deposited to your account.