cancel
Showing results for 
Search instead for 
Did you mean: 
TCC
Level 1

Paypal Sales Receipt Missing Shipping State

We use Connect to Paypal.  When the app creates a sales receipt, the Shipping Address is missing the State.  

 

For example:

 

Paypal Shipping Address

John Doe

555 12th St 

Denver, CO 80201 

United States

 

QBO Sales Receipt Shipping to

555 12th St Denver US 80201

15 Comments
Nick_M
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Hi there, TCC. 

 

Thanks for stopping by the Community, it sounds like you may need to edit the PayPal settings directly within the QuickBooks product. I'm happy to show you how:

  1. Sign in to QuickBooks Online as an admin.
  2. Go to the Banking menu or Transactions menu.
  3. Select the Edit (pencil) icon on the PayPal Bank account.

  4. Select Edit Settings.

I'm also including a helpful article that highlights the connect to PayPal tool and has lots of useful information. If you have any other questions or concerns, feel free to post here anytime. Thank you and have a nice evening. 

TCC
Level 1

Paypal Sales Receipt Missing Shipping State

Thank you for your response.  However, there is no setting for things like shipping addresses.  I've attached a screen capture of the available settings.

 

 

 

 

CharleneMae_F
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Allow me to jump in on this thread, @TCC.

 

If the sales receipts are imported through the Banking page, the shipping address will not sync. You'll want to manually add the address in QuickBooks.

 

Here's how:

  1. Go to the Sales menu and then select Customers.
  2. Search the customer's name, then click the Edit option.
  3. Under the Shipping address section, enter the customer's shipping address.
  4. Once you're done, click Save.

 

Also, you may want to consider checking a guide on how to review and categorize your downloaded transactions in QuickBooks.

 

We're always here to help, TCC. Drop a comment below if you have other QuickBooks concerns.

TCC
Level 1

Paypal Sales Receipt Missing Shipping State

Thanks, @CharleneMae_F

 

However, the shipping address is sent through the integration.  There isn't a customer record created, but the address is there.  It looks to me like the country is mapped where the state should be.

 

Here's an example attached.

AileneA
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Thank you for the screenshot you've provided, TCC. 

 

Allow me to step in and share information about the shipping address. QuickBooks will depend on the information with what the integration send to the system. Though I've replicated in my end once you've entered the customer name, it will automatically pop up the customer information on what you've set up.   

 

 

custo..PNG

 custo.1.PNG

 

 

Let's perform browser troubleshooting steps to isolate this case, If this is web related issue. There are times that the browser is full of frequently accessed page resources, causing some unusual responses. We can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, log in details, and cookies.      

 

You can use the shortcut keys that I've listed below. 

  

  • Ctrl + Shift + P (Firefox)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome     

 

If it works, I suggest proceeding with clearing the cache. There are times too much data can accumulate over time and cause issues when utilizing QuickBooks. However, if the issue continues, try using other supported browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.  

  

You can also check out this article about customizing customer information: Edit customer information. 

 

You can also customize and import the form style you've like to create,check out this articles for your future reference: 

 

 

I'll be right here to help you if you have any other QuickBooks or customer information concerns, feel free to add a post/comment below. Wishing you the best. Have a great day!

TCC
Level 1

Paypal Sales Receipt Missing Shipping State

I'm sorry, but that is not the problem at all.

 

The sales receipt in my example is created by the Connect to Paypal app, and the shipping address on it is populated by that app.   The problem is in how that app is creating the sales receipt.

 

This entire issue is related to how the Connect to Paypal app creates sales receipts, not in how an individual user creates one.

AileneA
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Thank you for clarifying the issue, TCC. Since you're using a third-party app that integrates with QuickBooks, I suggest reaching out to the app provider to double-check the underlying issue you've experienced.  

 

Here's how to contact them: 

 

  1. Go to Intuit Developer Support.
  2. Select QuickBooks Online.
  3. Hit Ask a Question.
  4. Click Sign In.

  

 

 

 

 

 

 

 

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help. Have a wonderful day.

TCC
Level 1

Paypal Sales Receipt Missing Shipping State

I've asked on the developer site.  

 

However, it's a bit confusing since the app is by Intuit and QBO is also Intuit.

Rejeil_O
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Hi there, @TCC.

 

In QuickBooks, there are two types of connection in PayPal. First, is in the app.intuit.com, and the second is in the Banking in QuickBooks. If you're using PayPal in the Banking, there will be limited information imported in your QuickBooks Online account. 

 

You can read these articles for more detailed information about connecting PayPal in your QuickBooks Online account:

However, you can enter a shipping address on your customer. It will automatically generate the customer's address to the sales receipt. Please follow these steps on how:

 

  1. Go to the Sales tab.
  2. Select Customers.
  3. Look for the customer, then click the name.
  4. Click the Edit button on the upper right corner.
  5. In the Shipping Address field, enter the address of the customer.
  6. Hit the Save button.

In case you need help matching a bank transaction, you can visit this article for the steps: Categorize and match online bank transactions in QuickBooks Online

 

Please know that I'm always here in the Community to help. Keep safe, and have a great day.

TCC
Level 1

Paypal Sales Receipt Missing Shipping State

We are using the app.  The app creates the sales receipt with a shipping address on it.   That address is missing the state.

 

I've said this a few times.  

MaryAnn_E
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Hello there, @ TCC.


Thank you for allowing me to help with your Paypal transactions. Let me share some insights about creating Sales Receipts in QuickBooks Online (QBO).

Let's check the information added on the customer profile and/or modify your sales receipt template. Let me show you how.

Here's how you can verify and edit the sales receipt template:

  1. Click the Gear icon.
  2. Choose Custom Form Styles.
  3. Locate the sales receipt.
  4. Under the Action column, click Edit.

 

For the guide in customizing the template, you can use this article: Customize invoices, estimates, and sales receipts.

 

Then, make sure to use the edited template when printing and/or sending the sales receipts. 

 

Please know that Community is always here to help you with QuickBooks. Don't hesitate to add a comment below. 

TCC
Level 1

Paypal Sales Receipt Missing Shipping State

You guys need to read the thread.   It's like I'm talking to a chatbot.

GraceC
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Hello there, @TCC.

 

At this time, there's no option to view the shipping address in the state. Since you're using the app, QuickBooks will depend on the information with what the integration sends to the system.

 

We have a different Community for app developers that can answer and provide you with the resolutions you need. I'd suggest you visit this link: Intuit Developer Community to get help specific to QuickBooks Online API concerns. 

 

Do you have other questions in mind? Feel free to leave them below and I'll make sure to get back to you.

TCC
Level 1

Paypal Sales Receipt Missing Shipping State

I have posted to the intuit developer community.  But that's for non-intuit developers who use teh Intuit API.

 

CONNECT TO PAYPAL IS AN INTUIT APP.

 

Where can a user of that app get help from it's developer: INTUIT

Adrian_A
Moderator

Paypal Sales Receipt Missing Shipping State

You're correct, TCC.

 

The Paypal is an Intuit application. That being said, I'd recommend reaching out to our Phone Support team. An agent can do a screen-share with you and check to see why the state is missing in the shipping address.

 

Here's how you to contact us:

 

  1. Login your account on a web browser: qbo.intuit.com.
  2. From the Gear icon, click Contact Us.
  3. Enter The state is missing in the shipping address.
  4. Click Let's talk.
  5. From there, select either Start a Chat, Schedule a call, or Get a callback.

 

You can also bookmark these articles if you want to customize the sales receipt:

 

 

Please leave a comment below if you need anything else. Wishing you all the best!

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up