An invoice generated with a 1/13/20 date, was paid in full on 1/21/20. At the time of payment, the entire amount ($1,225) was applied to the invoice, and was later reconciled in our January bank statement.
Now, in March, the invoice shows a balance. Per the payment receipt, it shows they payment amount of $1,225, but then further down shows only $12.25 was applied. This wasn't the case at the time the payment was recorded.
I'm not sure how to remedy this, especially since the full $1225 was recorded in the deposit that's been reconciled. Will adjusting the 'amount applied' affect the already reconciled deposit?
(We've had other software glitches before where QB had to remote in and fix bugs, I'm wondering if this is one)