I have a QB payment that was processed 4 days ago. For three days the QB has said "These payments will batch at 3pm and go into your account in 1-2 days". This payment has not batched with others at 3 for several days and the money is still not in my account. What is happening?
Hello there, @Butnerbros.
Thanks for reaching out to us with your QuickBooks Payments concern. I can help you check why the amount isn't funded in your account.
In the Merchant Service Center, funding times for checks processed through your company file in QuickBooks can take up to 7-10 business days to reach in your account. There can only be an exception for users who have no fees associated with Bank Transfers which will take more than ten days.
On the other hand, processing an ACH or Bank Transfer transaction for Stripe takes up to 7 business days. Check out this article for more details, processing an ACH or Bank Transfer transaction for stripe: https://community.intuit.com/articles/1626455.
For additional help, look into this article to find out when QuickBooks Payments deposits your money: https://quickbooks.intuit.com/community/Payments/Find-out-when-QuickBooks-Payments-deposits-your-mon....
If you don't fall under those exceptions above, I'd recommend you contact our QuickBooks Online Care Team. They have more access to accounts and can safely pull up your company information.
That should provide information about your QuickBooks Payments. Let me know how things go once you speak with our phone support. If there's anything else I can do for you, just leave a reply below. I'll get back to you immediately.
I appreciate your time here in the Community. Allow me to assist you with the customer payments in QuickBooks.
I understand the urgency of depositing payments into your bank account on time. This process only takes up to 2-7 days, depending on the time your bank verify and process deposits.
Since it exceeds the stated time frame, I recommend getting in touch with our QuickBooks Payments Support. They'll need to take over and check the status of the deposit.
If you want to know more insights into how QuickBooks deposits your money, please check out the article on this:
Don't hesitate to reach out to me if you have further questions concerning the payments. The Community is always up to lend a hand.
It has been 8 business days since the charge was made by my client. I’ve contacted support TWICE and been told it takes a minimum of 7 days for the first charge to go through but they can’t promise it will happen within a set period of time. They also refuse to expedite or escalate my complaint. So I’m left hoping the charge is approved and I get my money at some time soon. It's irresponsible to process a card and not have a defined acceptable time period in which I'll receive the funds. It means I have to wait to get paid and I can't use the system to bill someone else until it's resolved.