I created invoices thru progress invoicing and it doesn't reflect. in fact the invoices that don't reflect don't have the progress icon either. now when I try to create an invoice with the remaining it gives me the wrong balance. how do i fix this?
It's nice to have you here in the Community. Having your invoices created thru progress invoicing to reflect on your QuickBooks is my priority. Let's get this sorted out.
In order for the invoices to reflect on your QuickBooks, you'll need to delete those invoices that were created through progress invoicing then recreate it from the estimates. If the issue persists after recreating, you can try to run the verify rebuild process. Verifying the data identifies most commonly known data issues within a company file while rebuilding the data resolves data integrity issues.
To do that:
Click on File at the top.
Select on Utilities.
Click on Verify Data.
If you seeQuickBooks detected no problem with your data, select OK. You may continue using your company file.
If Verify finds an issue with your data, you will be prompted to Rebuild Now.
If the same thing happens after trying these steps, I'd suggest reaching out to our Customer Care Team. They have the proper tools to check on the set up of your process invoicing to verify what's causing the issue.
If you ever use the Add Time & Costs function or invoice from Billable entries, you just bypassed the Progress Invoicing function entirely. Stating there is no Progress Chart icon is your indication this is Not a Progress invoice, no longer linked to the estimate and manually created some other way. The reporting still gives the comparison, but the Progress is no longer tracking to the Estimate.