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MOAB1234
Level 2

Purchase order does not show the RATE when I print the PO

When I create a PO, I enter the PRODUCT/SERVICE, DESCRIPTION, QTY, and RATE in the ITEM DETAILS section.

 

However, when I print the PO, the RATE does not appear on the page.

 

No company will accept my PO this way.  I have to write by hand and it makes document look sloppy and unprofessional 

 

PLEASE help.

Solved
Best answer January 15, 2019

Best Answers
MOAB1234
Level 2

Purchase order does not show the RATE when I print the PO

The Rate was already checked prior to opening my thread but deselecting "RATE" and then putting it back seems to have solved the issue

View solution in original post

5 Comments
Alessandra_B
QuickBooks Team

Purchase order does not show the RATE when I print the PO

Hello there, @MOAB1234.

 

Your PO's are printed based on your master form style. Let's edit it and get your rate printed on your PO's.

  1. On the Gear icon, click on Custom Form Styles.
  2. Choose the form style you use.
  3. Click on the Content tab.
  4. Click on the body of the form where the rate should be found.
  5. Under columns, tick all the boxes that you want to see on the form including the rate.
  6. Click on the Close (X) button, and choose Save and Exit.

After this, print your PO again. 

 

Feel free to read this article for more information on form editing: Customizing Invoices and Other Transaction Forms in QuickBooks Online.

 

Please let us know if you have any other concerns.

MOAB1234
Level 2

Purchase order does not show the RATE when I print the PO

The Rate was already checked prior to opening my thread but deselecting "RATE" and then putting it back seems to have solved the issue

View solution in original post

KhimG
QuickBooks Team

Purchase order does not show the RATE when I print the PO

Thanks for sharing the steps that help you resolve the issue, @MOAB1234.

 

I'm glad you were able to fix the problem by deselecting Rate and putting it back on the purchase order. 

 

If you need anything else, feel free to leave a comment below. The Community is here to help. Take care and have a good one!

portia-arroyosec
Level 1

Purchase order does not show the RATE when I print the PO

  1. When I click On the Gear icon, click on Custom Form Styles.
  2. Purchase Orders is not an option. 
  3. Now what?
KlentB
QuickBooks Team

Purchase order does not show the RATE when I print the PO

I'll make sure that you can view the rate in your printed PO, portia-arroyosec.

 

Please take note that QuickBooks Online doesn't have a customizable template for purchase orders. By default, the rate and quantity of the item or service should always be shown on your printed transaction.

 

To isolate the issue, you can try accessing your account in an incognito or private window. Mostly, unusual behaviors in the program are caused by the accumulated cache in the browser. Here are the keyboard shortcuts:

 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift for Firefox & Microsoft Edge
  • Command Shift for Safari

Once you're in try creating a dummy purchaser order and then print or send it to your own email. If the rate and quantity are now showing, go back to your regular browser and then clear its cache to get rid of the stored junk files. You may also switch to other supported browsers as an alternative.

 

In addition, you'll want to make sure that you're using the latest version of Adobe Reader/Acrobat. QuickBooks Online uses this application to control and print the forms.

 

Lastly, here's an article that you can read to learn how to add and remove a purchase order from a vendor transaction: Add purchase orders to expenses, bills, or checks.

 

Feel welcome to reach out to me again with any concerns or questions you may have. The Community is always here for you.

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