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RogueWetwoks
Level 1

QB logging invoice payment and then bank deposit separate

Help, 
Still very new. 
I create an invoice. Email it to customer and they pay via the QB email portal. Quickbooks then logs the payment and matches it to the invoice. A few days later my QB sees the bank transaction (Deposit) as a separate deposit not matched to the original invoice payment and then I'm over on my balance.

I'm lost why its doing that.

1 Comment 1
GebelAlainaM
QuickBooks Team

QB logging invoice payment and then bank deposit separate

I got you, @RogueWetwoks. We can resolve this by matching your deposit to the invoice.

To start with, you'll need to undo the deposit that has been added to your account register. After that, we can match those transactions manually so that, it won't double the amount. Also, it'll keep your records accurate and when it's time to reconcile your accounts, you can do it flawlessly. Let me guide you through the process.

Here's how:

  1. Go to Banking page.
  2. Select the tile for the account you want to review.
  3. From the Categorized or Reviewed tab.
  4. Select the link in the Added or Matched column to review the transaction.

For more details, you can check out this article: Categorize and match online bank transactions in QuickBooks Online.

Furthermore, once you're all good and ready to review your accounts in QuickBooks to make sure they match your bank and credit card statements, you can refer to this article: Reconcile an account in QuickBooks Online.

The Community will always have your back if you have clarification with managing invoice payments or if you have any other QuickBooks concerns. Have a good one!

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