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QB online payments

I have four payments in two separate online deposits.  I can see the deposits on the list, but they do not show on the account when I reconcile.  They do show on the paper bank statement so I do know they where deposited, how can I make these appear?

Solved
Best answer 11-08-2018

Accepted Solutions
Moderator

Re: QB online payments

Good day, @rotary202.

Thanks for getting back to us. I'd be glad to help you with your concern.

 

If your bank is connected to your QuickBooks Online account, you can create the transaction and “Add fund to this deposit” and select Bank Charges from the drop down box, then enter the amount as negative ($-2.16). By doing this, when we look at the transactions, the amount of the invoice and the payment are the same, so the customer's Account Receivable will show that this invoice was paid and the bank account will show the deposit.

 

See screenshot below.

 

That’s it! This will get everything nice and organized in your QBO account once again. If you need help with these steps or anything else, just let me know.

5 Comments
Moderator

Re: QB online payments

Let's get this resolved quickly, @rotary202.

I'd be happy to lend a helping hand with your deposits not showing in the reconciliation page.

 

In order to show your deposits, you can try to toggle the reconciliation field in register from R to C to a blank status.

 

Here's how:

  1. Click the Gear Icon at the upper right corner.
  2. Under Your Company, select Chart of Accounts.
  3. Select the Account Name then View Register/Account History.
  4. Find the transaction that needs to be reconciled.
  5. To highlight click on the transaction.
  6. Click on the top line of the transaction in the field between the Deposit and Payment amount.
  7. If the field contains a C it is cleared, and if the field contains an R that means it is reconciled.
  8. You can continually click in this field to achieve the status desired for this transaction. If it was originally blank, click once and it will display a C, if you click again an R, again back to blank.
  9. Click Save.

You can check out this recommended article: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-unreconcile-a-transaction-or-u....

 

This should get everything back in working order. Please let me know if you have any other questions. Have a great day!

Not applicable

Re: QB online payments

I probably wasn't clear - If I go to the wheel cog,  to Account Settings - payments and click the manage account button.  I can look at the detailed batches.  Two of the batches are the deposits I'm looking for.  They appear to have settled, but they are not showing up in the deposit account (or any deposit account).  How can I get these batches to settle and post to the deposit account.  They are posted to the invoices, but then are in space somewhere.

QuickBooks Team

Re: QB online payments

Hey there, rotary202.


Thanks for providing us the steps you’ve performed to find the missing deposits. I’d be glad to help with finding and recording the payments to the correct account.


If you're unable to see the funds, you can look for them in the Undeposited Funds. The Undeposited Funds is an internal, other current asset account created by QuickBooks to hold funds until you're ready to deposit them.

 

Once you find the missing deposits, we'll need to move them into the right bank account. Let me guide you through the steps:

  1. Click on the Plus (+) icon.
  2. Select Bank Deposit.
  3. Choose the correct bank account.
  4. Enter the correct deposit date.
  5. In the Select the payments included in this deposit section, select all the appropriate payments.
  6. Click on Save and close.

After performing the resolution steps, I'm confident the deposits are posted to the correct account. For future reference, check out these articles on how to find missing payments:

 

If there's anything else that I can help you find in QBO, drop a comment below. I'll be glad to lend a helping hand. Have a good one.

 

Not applicable

Re: QB online payments

Thank you so much!  Yes, they were hanging out in Undeposited funds, now I have one fee in the amount of $2.16 on a different batch that hasn't posted, do you know where I could find that to manually post?

 

Moderator

Re: QB online payments

Good day, @rotary202.

Thanks for getting back to us. I'd be glad to help you with your concern.

 

If your bank is connected to your QuickBooks Online account, you can create the transaction and “Add fund to this deposit” and select Bank Charges from the drop down box, then enter the amount as negative ($-2.16). By doing this, when we look at the transactions, the amount of the invoice and the payment are the same, so the customer's Account Receivable will show that this invoice was paid and the bank account will show the deposit.

 

See screenshot below.

 

That’s it! This will get everything nice and organized in your QBO account once again. If you need help with these steps or anything else, just let me know.

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