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timeatondpr
Level 1

QB’s support search is annoyingly inept. I want to know how to turn off payments online and merchant services. Thank you.

I changed the online delivery under settings to Plain Text but merchant services is still on. ??
3 Comments 3
MarsStephanieL
QuickBooks Team

QB’s support search is annoyingly inept. I want to know how to turn off payments online and merchant services. Thank you.

I'm here to help you turn off online payments in QuickBooks Online, @timeatondpr.

 

You can turn it off at the Merchant Service Center, I'd be happy to show you the steps.

 

  1. Go to the Merchant Service Website.
  2. Select the Account menu and choose Account Profile.
  3. Scroll down and click the Close Account button.
  4. Follow the on-screen instructions to successfully turn off the merchant services.

 

I've added some screenshots for your additional reference.

 

 

Once done, QuickBooks will send you an email within one business day that confirms your QuickBooks Payment account is closed. To know more about the availability of the data after you close your QuickBooks payments account, you can check out this article: Cancel your QuickBooks Payments subscription.

 

You may consider checking this reference page in case you want to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online. This way you can attract more customers or also gives a good impression to the new customers.

 

I'll be here if you have other questions with QuickBooks. Don't hesitate to comment below. Take care.

astanleycpa
Level 1

QB’s support search is annoyingly inept. I want to know how to turn off payments online and merchant services. Thank you.

there is no close button and the EDIT buttons dont work either..

katherinejoyceO
QuickBooks Team

QB’s support search is annoyingly inept. I want to know how to turn off payments online and merchant services. Thank you.

Thanks for following this post, @astanleycpa. It could be that your local internet cache files are already full. That's why the buttons aren't working. 

 

We can perform some basic troubleshooting steps to fix this issue by accessing your account in a private window. This mode doesn't record any activity on your local device.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If all the close and edit buttons work, go back to your regular browser and clear its cache to remove temporary files and prevent unexpected behavior. You also want to use other compatible browsers in QuickBooks Online.

 

If the same thing happens, you can contact our Customer Support team to help you check and identify what's causing this to happen. 

 

I'll be here if you have other questions with QuickBooks. Don't hesitate to comment below. Take care.

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