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jfs5
Level 1

QBO no longer connecting to Amex

For the last 4 days, QBO has stopped connecting to Amex. When I try to disconnect and reconnect, I get the same message from Amex that it is "down for maintenance". However , I have no problem logging in directly  to my Amex account.

 

Any one else experiencing the same porblem?

 

 

 

 

8 Comments
Kristine Mae
QuickBooks Team

QBO no longer connecting to Amex

Good day, Jfs5.

 

I've checked our file and saw an investigation report. Some of the users are experiencing AMEX issues. 

 

I can help you get around with the error. You can import bank transactions using WebConnect. This will let you manually download them. Then, I also suggest reaching out to our customer care support to have you added on the list of affected users. 

 

If you have further questions, you can always leave a comment below. 

jogenth
Level 1

QBO no longer connecting to Amex

Yes--same problem--and same problem a few months ago--let's hope it doesn't take as long to resolves this time.....

Kristine Mae
QuickBooks Team

QBO no longer connecting to Amex

Hey there, Jogenth.

 

This has been reported already and rest assured our engineers are diligently working to get a permanent fix.

 

In the mean time, you can follow the suggestions I've provided on the post above.

 

You can always drop a comment if you have further questions. 

Kristine Mae
QuickBooks Team

QBO no longer connecting to Amex

Hello, everyone.

 

This issue is already resolved. QuickBooks Online is connecting well with Amex. Transactions should be downloading as we speak.

 

Though, if you have other concerns, you can always post your concern in the Community. 

dKeast
Level 3

QBO no longer connecting to Amex

Same problem.  Then I tried unconnecting and reconnecting the Amex account and now it won't let me add it back in at all when I can easily log into Amex separately with the same credentials.  This is a continued problem and is very frustrating especially with all the increased QBO costs coming up.

dKeast
Level 3

QBO no longer connecting to Amex

It's not resolved.  I've been having this issue all week (week of May 20, 2019).  Although now the error message is that QBO cannot find my accounts at Amex - for any of my own or my clients.  When again, I can easily log into Amex directly with no issues so I know the accounts are still active.

jfs5
Level 1

QBO no longer connecting to Amex

I too found that the connection with Amex is down again for me today.

Catherine_B
QuickBooks Team

QBO no longer connecting to Amex

Thanks for the update with how AMEX is working with your QuickBooks, jfs5. 

 

We have opened a new investigation with regards to the connection of your AMEX bank account. I recommend contacting our Customer Support Team so they'll add you to the notification list of affected users. 

  1. From the Help ( ? ) icon, click Contact us
  2. Enter your concern about AMEX bank connection.
  3. Then, click Let's talk
  4. You have the option to Start a message or Get a callback from us. 

We'll sending email updates once fixed. Thanks for your patience. 

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