For the last 4 days, QBO has stopped connecting to Amex. When I try to disconnect and reconnect, I get the same message from Amex that it is "down for maintenance". However , I have no problem logging in directly to my Amex account.
Any one else experiencing the same porblem?
Good day, Jfs5.
I've checked our file and saw an investigation report. Some of the users are experiencing AMEX issues.
I can help you get around with the error. You can import bank transactions using WebConnect. This will let you manually download them. Then, I also suggest reaching out to our customer care support to have you added on the list of affected users.
If you have further questions, you can always leave a comment below.
Hey there, Jogenth.
This has been reported already and rest assured our engineers are diligently working to get a permanent fix.
In the mean time, you can follow the suggestions I've provided on the post above.
You can always drop a comment if you have further questions.
This issue is already resolved. QuickBooks Online is connecting well with Amex. Transactions should be downloading as we speak.
Though, if you have other concerns, you can always post your concern in the Community.
Same problem. Then I tried unconnecting and reconnecting the Amex account and now it won't let me add it back in at all when I can easily log into Amex separately with the same credentials. This is a continued problem and is very frustrating especially with all the increased QBO costs coming up.
It's not resolved. I've been having this issue all week (week of May 20, 2019). Although now the error message is that QBO cannot find my accounts at Amex - for any of my own or my clients. When again, I can easily log into Amex directly with no issues so I know the accounts are still active.
Thanks for the update with how AMEX is working with your QuickBooks, jfs5.
We have opened a new investigation with regards to the connection of your AMEX bank account. I recommend contacting our Customer Support Team so they'll add you to the notification list of affected users.
We'll sending email updates once fixed. Thanks for your patience.