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Priceawolowitz
Level 1

QBO unauthorized accepting of credit card payments on invoices

My QBO was switched, without my authorization or consent, to start accepting credit card payments and two of my customers paid using credit cards.  Has anyone else experienced QBO allowing credit card payments without authorization?  If so, I would like to begin compiling complainants since it would appear that this was done as an underhanded attempt to bill additional fees without authorization.  Also, does anyone know who at QuickBooks Online you can send an email to in order to send the complaint to the company directly? it does not appear as if any of the online support systems are working to get in touch with someone.  Has anyone been successful at getting Intuit to refund the fees charged by them without their consent? The fees charged were only $60.68, but the principal of the matter is that somehow QBO switch, unauthorized and not by me, to accept credit cards. I'm just glad that I caught this 2.9% after the fact on only two invoices in the last couple of days.

5 Comments
Candice C
QuickBooks Team

QBO unauthorized accepting of credit card payments on invoices

Good Morning, @Pricewolowitz. 

 

This isn't the impression I want to leave you with. I can walk you through the steps on how to remove the credit card payment option for a customer within your QuickBooks Online (QBO) account. Don't worry. It's an easy process. 

 

Here's how: 

 

  1. Go to the Gear (Settings) icon in the top right-hand corner. 
  2. Choose Account and Settings under the "Your Company" portion. 
  3. Select the Payments tab on the left-hand menu bar. 
  4. Remove the credit card within the Payment Methods section. 

 

It's that simple! 

 

However, since the customer has already paid via credit card, QuickBooks won't be able to refund the $60.68 amount that you were charged for fees. If you'd like to speak with someone from our Customer Support Team about this matter, you can by doing the steps below. 

 

  1. Go to the Help icon. 
  2. Click the Contact Us button. 
  3. Give a brief description of the issue and tap Let's Talk
  4. Scroll down and choose to Get a callback

 

Let me know if this helps. I want to ensure that all of your concerns are addressed. Wishing you and your business continued success.

Priceawolowitz
Level 1

QBO unauthorized accepting of credit card payments on invoices

Candice, thank you for your reply, but from my perspective QBO, without my authorization, began allowing customers to pay by credit card.  This isn't about how to fix this going forward. This is about QBO allowing a change to my settings without my authorization.  This is something that would appear to be a coding accident at best and fraudulent at worst. I don't want to leave you with a bad impression, but if this is happening to additional users of QBO, Intuit is subjecting itself to a potential class action lawsuit. Finally, just because the client already paid the transactions does not absolve Intuit of liability for creating this situation where the credit card payment acceptance toggle was turned on without my user authorization. This is at best a material computer control error and at worst a purposeful fraudulent attempt at creating revenues for Intuit.  As such, my expectations are that the amount charged, fraudulently, be refunded immediately.

MorganB
Content Leader

QBO unauthorized accepting of credit card payments on invoices

Hi there, Priceawolowitz.

 

Thank you for the follow up message. I want to make sure this is resolved as quickly as possible. I'd be glad to point you in the right direction to get this taken care of.

 

After looking into this situation a bit further, I wasn't able to find any other reports of the toggle being switched on without authorization. With that being said, I suggest calling in to speak with a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to screen-share, to take a closer look at your account to determine what's causing this issue. Additionally, an agent will also be able to get this matter escalated to make sure credit card payments being accepted without your permission will never happen again. Lastly, the Support Team can also relay more info, access your account details, and grant a refund as well. Here's how you can get in touch with the team:

 

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you.

 

This article provides these steps if you ever need them again in the future: Contact the QuickBooks Online Customer Support Team

 

You're always welcome to post your questions, comments, or concerns here in the Community. I'll be here to help in any way that I can.

Priceawolowitz
Level 1

QBO unauthorized accepting of credit card payments on invoices

This is a laughable  and disingenuous statement: "After looking into this situation a bit further, I wasn't able to find any other reports of the toggle being switched on without authorization."

 

MorganB
Content Leader

QBO unauthorized accepting of credit card payments on invoices

I can assure you that wasn't my intent, Priceawolowitz. I wanted to do some additional research to verify this wasn't an ongoing matter, and that's where the statement originated from. I didn't intend to come across as disingenuous.

 

I wish you the best of luck and please let me know if you have any other questions.

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