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dgdohio
Level 1

Quickbook payments

We received notification that a payment was made on an invoice but the payment has not posted to our bank account.  It has been 5 days.  Confirmation number was [Deleted by Moderator]. 

Please advise.  Thanks.

 

1 Comment
Angelyn_T
QuickBooks Team

Quickbook payments

Hi there, @dgdohio.

 

Intuit automatically batches and submits credit card payments each day at 3:00 PM Pacific Standard Time (PST), 6:00 PM Eastern Standard Time (EST). It's my pleasure to help share information about QuickBooks Payments Deposits.

 

Usually, funds/deposits reach your deposit bank account within 1-5 business days of the transaction. The waiting period, known as the time to funding, varies depending on the time of day you enter transactions, which financial institution you choose for your transactions to be deposited in, and how long it takes your bank to verify and process electronic deposits. QuickBooks bank transfer (ACH) payment deposits can take 2-7 business days. Some banks may take longer to verify and process deposits.

 

At settlement on day 2, your bank may notify you that Intuit has sent funds to your account. This doesn't mean that your bank actually cleared the funds. When funds are in this state, the Merchant Service Center shows the deposit status Pending. When Intuit gets word from your bank that the deposited funds have cleared, status changes to Funded. If you're wondering about the status of your funds, you may search for deposits in the Merchant Service Center.

 

You can also read these articles whenever you're free, for additional reference: 

 

If the payment wasn't deposit yet on the said period, I recommend getting in touch with our Merchant Services Support to check and investigate this further for you.

 

You can always add a comment below if you have any other QuickBooks or payment concerns. I'll be always here to help you!

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