Quickbooks desktop 2016 and online payments

Welcome to the Community, advancedtech.

Let me share some insights about the QuickBooks Desktop service discontinuation.

You're right that older versions of QuickBooks Desktop are scheduled to be discontinued. This means that all versions of QuickBooks Desktop 2016 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac) will no longer have access to add-on services. Credit card processing and recurring payments are two of the affected services.

For Merchant Services, you'll get a message that the service is no longer available, and you won't be able to process credit card transactions through QuickBooks Desktop 2016. This message will include instructions for processing credit card transactions outside of QuickBooks.

Also, you will have no access to your Automatic Credit Card Billing System.

The reason why we periodically discontinue access to services is that we balance making QuickBooks better and easier to use while still supporting older versions. We know change isn’t always comfortable and you may be concerned about upgrading. If you’d like to talk about it, we’re committed to helping you find a solution that works for your business.

For more details, please check this article: QuickBooks Desktop service discontinuation policy and upgrade information.

The Community always has your back, so please let me know if you have any questions. Have a good one.

It really isn't fair to force others to pay for an upgrade when everything they were needing was in the older version.  I liked the desktop version because I could use it without having to have an internet connection.  Now, I cannot download my transactions in order to complete my tax return unless I put out more money to upgrade.  I only use it once or twice per year, not enough to warrant an upgrade fee.

Hello there, JSPinner.

I appreciate you for joining this discussion and sharing your thoughts and feedback about the service discontinuation of QuickBooks Desktop.

In addition to my colleague's explanation about the discontinuation process, we believe that your QuickBooks services and support are essential to keep your business running smoothly.

Good thing with having the older versions of QuickBooks Desktop is that you can still use it for basic accounting purposes. However, as part of the discontinuation, your access to online services such as Online Payments will no longer be available. If you wish to continue using this add-on service, you have the option to upgrade your version of QuickBooks.

Stay in touch with be if there's anything else I can help you with. I want to make sure you're taken care of.