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Level 1

Is there a problem with Quickbooks Online today? I have not been able to access my account all day. I just get a revolving green circle when I try to log into my account.

1 Comment

Hello there cireswo,


I have some information to share about the revolving green circle when logging in to QuickBooks Online.


We have an ongoing investigation where some users are unable to log in to QuickBooks Online.


Once we have the fix, we'll send an email to those affected users. If you'd like to receive one, please contact us so we can add you to the list. You can find our contact information here: Get help with QuickBooks Online.


While an investigation is ongoing, I have some troubleshooting steps that you can try. The first step I recommend is using your browser's incognito feature. This feature doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.


Here's how:

  • Press the Ctrl Shift N (Google Chrome) keys on your keyboard.
  • Press the Ctrl Shift P (Firefox or Internet Explorer) keys on your keyboard.
  • Press Control Option (Safari) keys on your keyboard.

Next, you can use a different browser (Chrome, Internet Explorer, Firefox or Safari). You might also want to install QuickBooks Online App. Check out this article for the quick guide on how to install and use QuickBooks Online App for Windows and Mac: QuickBooks App for Windows and Mac.


Thanks for your patience. If there are other questions I can help you with, please let me know by posting here in the Community. Have a good one.

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