cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Quickbooks Payments does not process credit cards from Credit Unions

This system is very flawed, fundamentally flawed. It does process basic bank and major credit cards, but if you run a card from one of our local Credit Unions in Oregon, it not only charges the client account with a "pending" amount of the transaction, it Declines the cards. We cannot use this system for nearly half of our clients as a result.

The forum responses recommend "adding" the Credit Unions to your system, which not only fails, it is an asinine response since Square processes ALL cards with no issue, but that defeats the purpose of using Quickbooks Payments.

Selco Credit Union - Declined

Mid-Oregon Credit Union - Declined

On Point Credit Union - Declined

Is there any resolution or do I have to talk to another account "representative" that is confused with my question and cannot underst?

Really disappointed with product support and operations.

Credit Union Declined.png

Solved
Best answer March 18, 2020

Best Answers
Highlighted
Moderator

Quickbooks Payments does not process credit cards from Credit Unions

@Simplified Hi again,

 

Unfortunately, there are some credit unions we are unable to process cards for.  We understand this is an inconvenience and would advise you continue processing those cards using your current method. 

View solution in original post

3 Comments
Highlighted
Moderator

Quickbooks Payments does not process credit cards from Credit Unions

@Simplified Thank you for joining our community.

 

We have looked into this and these are actual Declines. Unfortunately, the customer will need to try a different form of payment. 

 

I will be putting in a request to fix the messaging attached to the response section to make it less confusing to read.

 

 

 

 

 

Highlighted
Level 1

Quickbooks Payments does not process credit cards from Credit Unions

I run each of these cards immediately through our Square payment system, which we have to keep as a backup because of this, and each card goes through without any issue. I would love to know why, because Square charges such an exorbitant amount for each transaction (which is why we switched to QB Payments).

Highlighted
Moderator

Quickbooks Payments does not process credit cards from Credit Unions

@Simplified Hi again,

 

Unfortunately, there are some credit unions we are unable to process cards for.  We understand this is an inconvenience and would advise you continue processing those cards using your current method. 

View solution in original post

Need to get in touch?

Contact us