cancel
Showing results for 
Search instead for 
Did you mean: 
greenscreekcellars
Level 1

Quickbooks payments losing "gps location" using Galaxy Tab A and mobile payments app

I get this error every time I run a transaction on the quickbooks payments app on a galaxy tab a, that is wifi only:

 

could not verify GPS location.

 

I have ran test transactions on faster internet, slower internet, and on my mobile as well, all with success. It worked at our store front the first week, however, it has since stopped working, and we have adequate (2MB upload) speed to run a transaction. Has anyone had this problem or know how to solve it? I have deleted the app, re-installed, turned the tablet off and on, and still get the same result. 

1 Comment
Emily M
QuickBooks Team

Quickbooks payments losing "gps location" using Galaxy Tab A and mobile payments app

Hello, @greenscreekcellars.

 

I’m happy to help you with the payments app losing GPS location. The GPS is pulled from a combination of satellites, wifi, and cellular data. While it's clear you've done some awesome troubleshooting, keep in mind there are a lot of factors that cannot be controlled.

 

I’m providing a link below that will help you with troubleshooting mobile GPS:

https://quickbooks.intuit.com/learn-support/en-us/help-articles/mobile-gps-troubleshooting/00/380759

 

Should you have any other questions or concerns, feel free to reach back out.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us