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Fallen124
Level 1

Quickbooks Payments not syncing with Bank deposit screen

I have several invoices that have been paid through Quickbooks Payments and I can see the payments sitting in the chart of accounts under undeposited funds. However, the payments are not in the Bank Deposit screen to create a deposit?  How do i record the deposit and relieve the undeposited funds account if the payments are not showing in Bank deposits screen?

1 Comment 1
MichelleBh
Moderator

Quickbooks Payments not syncing with Bank deposit screen

Let's work together and fix this Undeposited funds issue in your account, @Fallen124. This way, you can deposit the funds to the right bank as soon as possible. 

 

All Undeposited Funds transactions should be displayed in the Bank Deposit under Select the payments included in this deposit. It could be that you're experiencing a browser-related issue. Sometimes, the browser is full of frequently accessed page resources, thus causing websites like QuickBooks Online (QBO) to act weirdly. Try logging into your QBO account using a private browser.

 

You can use the shortcut keys below:

 

  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)
  • Ctrl + Shift + P (Microsoft Edge)

 

Once logged in, go back to the Bank Deposit page to verify if you can see the payments. If you can see it, deposit them. Then return to your regular browser, and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

 

Once deposited, don't forget to reconcile your account to ensure they match your bank and credit card statements.

 

Moreover, check out these articles below on how to change internet connection settings, so QuickBooks Payments works appropriately and other related matters:

 

 

If you have any other follow-up questions about your accounts, add a comment below. I'm always here to help. Keep safe!

 

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