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Moderator

QuickBooks Payments Update

Beginning April 3, 2019, we’re changing how we handle payments in QuickBooks. We've been working with Stripe to process payments. Moving forward, we're transitioning Stripe users to receive payment services from us, so we can improve your experience with payments in QuickBooks. Now, your relationship will be with Intuit Payments Solutions, LLC or an affiliate.

 

If you received an email about updating your account, it means Stripe was processing your payments. This update moves you from Stripe, to our own system.

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FAQs:

 

Q: How do I migrate?
A: Login to QuickBooks Online > Navigate to Notification center (Bell icon) > Locate the notification > Select Update payments.

 

Q: What if I received an email that says I am not migrating on the 3rd?
A: Your migration will occur in the coming weeks. You will receive another email letting you know when your migration will begin.

 

Q: What are the benefits of migrating?
A:  There are three benefits once you migrate:

  1. Merchant Service Center (MSC): You will be able to view historical processing history in the MSC.
  2. GoPayment: You will be able to process payments via the GoPayment mobile app.
  3. Statements: You will be able to view your monthly account statement, which includes rates and fees, in the MSC.

 

Q: I’m a desktop customer, does this apply to me?

A: No. This only applies to QuickBooks Online and QuickBooks Invoicing customers.

 

Q: What exactly are you changing in my account?

A: Your account, itself, isn't changing. Your info and how you use payments stays the same. It's only the company that processes your payments that's different. We were using Stripe to process payments when you signed up. Now, your relationship is with Intuit Payments Solutions, LLC or an affiliate.

 

Q: Will I notice anything different in QuickBooks Payments on April 3rd?
A: Yes, Starting April 3, you won’t be able to add new, or edit saved, payment info until you update. You can still process payments on the dates you’ve set. You’ll also get new features for an even better experience. Like using your phone or tablet to accept payments. You’ll no longer have bank transfer refunds.

 

Q: Why is QuickBooks making this change?

A: We can give you a better experience when processing payments. This includes new features we couldn't provide before, like the ability to take mobile payments, and process bank transfer (ACH) payments right in QuickBooks.

 

Q: I’m using the free QuickBooks Invoicing add-on in Gmail. Does this affect me?

A: Yes. For QuickBooks Invoicing customers, you’ll need to update to keep your account open.


If you have any questions about this email, please post them in the comments below. And we'll continue to add more details as we get closer to launch.



Thanks. The QuickBooks team

quickbooks payments.jpg

 

27 Comments
Community Contributor **

Re: QuickBooks Payments Update

Will this change allow customers to save their own credit card information to their account so that recurring invoices can be paid automatically?  I need the feature where QBO sends a monthly invoice to my customers, my customer can then pay online, and then my customer can save their payment info without my help.  That way the next recurring/monthly invoice they receive is paid automatically because they have a card saved to their account.

 

Currently in order to have a recurring invoice paid automatically I have to enter my customer's credit card number and send them an approval form that they need to sign.  I'm not going to ask my customers for their payment information so I need the ability for them to enter their payment info and save it without my involvement for recurring invoices.  

 

Will your changes enable that feature?

ProAdvisor

Re: QuickBooks Payments Update

The big question everyone wants to know...
"Why does it take so long to receive (ACH) payments through merchant services?
https://quickbooks.intuit.com/community/Payments/Why-does-it-take-so-long-to-receive-payments-throug... "

 

Is it still Intuit keeps your money from 7 to 10 business days as usual or different? This is what QBO users want to know. What's it? Need Answer!!!

Established Community Backer ***

Re: QuickBooks Payments Update

@AmyBivin said

Now, Intuit Payments Solutions, LLC or an affiliate partner will process your payments.

 

Who are the affiliate partners?

 

How will the user know whether intuit or a partner has processed the transaction?

Frequent Contributor *

Re: QuickBooks Payments Update

So I received an email that for my client using ACH bank payments for free in QuickBooks Online, if he wants to get paid next day, he will now have to sign up for a new program and it will cost him 1% transaction fee, max $10/per transaction.  What if we don't change anything, do bank ACH payments still continue for free and work, just takes 4-7 days to process?

Community Explorer **

Re: QuickBooks Payments Update

Hi Laurietriano,

 

If you’re happy with your current plan, then you don’t need to switch. Your plan only changes if you opt-in from the email or in QuickBooks.  

 

Here's a full list of FAQ's https://quickbooks.intuit.com/community/Help-Articles/Next-day-deposits-for-QuickBooks-Payments/m-p/...

 

John

Moderator

Re: QuickBooks Payments Update

Hi @CodeSamurai,

 

Thank you for your post.  This update is not going to impact the functionality you are asking about. However, here is some information you may find helpful in solving this.

 

Payors have the ability to the enter and store their payment information on the website where invoices are paid. This would require your customers to create a free Intuit login. From the monthly invoices your customers receive, they can select the Review and pay button which directs them to the pay website. From the pay website, payors can select Sign in (at the top right), then New to Intuit?, then Create an account. Once their account is created, payors have the ability to store Credit/Debit cards and Bank accounts from the Payment methods tab. Please note, this is not automated billing. Payors would still need to manually submit the payment, but this would save your customers time when paying future invoices as their payment method information is stored.

If you are interested in automated billing, we currently offer Recurring Sales Receipts. Visa and MasterCard guidelines require you to have written authorization from your customer before setting up recurring credit billing. Using this method, credit card information can be stored into QuickBooks Online and the billing is automated based on your recurring schedule. More details can be found at: https://quickbooks.intuit.com/community/Help-Articles/Set-up-a-recurring-sales-receipt/m-p/186017

 

Please let us know if you have anyother questions.

 

Thanks. The QuickBooks Team

Experienced Member

Re: QuickBooks Payments Update

Will there be any impact to our clients whose credit cards have non-US addresses?  Many of our clients are international so while they have a major credit card that Stripe can process, the billing address is not in the US.

Moderator

Re: QuickBooks Payments Update

Hi @customer1480 ,

 

There should be no change to international credit cards processing.  See step 3 on the following article:

https://quickbooks.intuit.com/community/Help-Articles/Process-a-payment-in-Merchant-Service-Center/m...

 

Let us know if you have any other questions.

 

Thanks. The QuickBooks Team

Experienced Member

Re: QuickBooks Payments Update

Thank you for confirming that the customer will need a US Zip code.  This was the problem with our prior QBO invoice account that did not use Stripe and many of our international clients were not able to obtain a "US Zip code" for your system.  We'd like to stay on the Stripe platform please for payment processing.  Please let me know the process so that we can opt out of this upcoming change.

 

Thank you!

Moderator

Re: QuickBooks Payments Update

Hi @Rustler ,

 

Thank you for the questions.  Intuit Payment Solutions, LLC offers payment processing services, featuring payment methods including Apple Pay, Google Pay, American Express, Discover, Mastercard and Visa.

 

I believe you are referring to how the payment will show on the merchant's bank statement. It should show as INT*IN followed by the DBA (doing business as) and phone number.

 

Let us know if you have any other questions.

 

Thanks. The QuickBooks Team

Established Community Backer ***

Re: QuickBooks Payments Update

@AmyBivin 

Will it be possible to send a Statement to a customer with multiple open invoices, which they can pay in one payment?

Moderator

Re: QuickBooks Payments Update

Hi @customer1480 ,

 

Are you saying that, today, your international clients can enter a non-U.S. zip code to pay invoices?

 

Thanks,

Amy

Moderator

Re: QuickBooks Payments Update

Hi @Malcolm Ziman ,

 

Thank you for the question.  Unfortunately, at this time, that capability does not exist. However, this is a valid feature request and the product team is currently considering this.

 

Thanks. The QuickBooks Team

Established Member

Re: QuickBooks Payments Update

Actually if you set up a recurring SALES RECEIPT and enter the customer's credit card details, it will charge them recurring automatically. Invoices are different for some reason. I use sales receipts for this with many customers, it's one of the reasons I signed up with QBO in the first place. :) 

Established Member

Re: QuickBooks Payments Update

I see others commented, sorry for the repeat info.

Experienced Member

Re: QuickBooks Payments Update

My thoughts exactly! 

We send invoices via QBO and our customers pay via the 'free' bank transfer payment option. However, the funds reach our account after 10 days. 

1. Why can we not get these funds sooner? 

 

2. With the new changes - does this payment system get affected? Will it still be free? Someone here mentioned there will be a 1% charge, is this true? 

 

 

mnc
Active Member

Re: QuickBooks Payments Update

Likely one major reason is because Intuit earns interest on the money over all or some of those 7-10 business days. Another reason is that the ACH system is antiquated, runs in multiple stages, runs in batches, is not real time, etc. But it's not 7-10 business days antiquated.

Moderator

Re: QuickBooks Payments Update

Hi @Unived Inc ,

 

Thank you for your post. The free ACH program will still be available and will continue to take between 7 - 10 business days. 

 

If you are eligible and you opt in to the Next Day ACH program, there is a 1% charge, max of $10 per transaction.

 

To read more about the new Next Day ACH program, check out this FAQ: 

https://quickbooks.intuit.com/community/Help-Articles/Next-day-deposits-for-QuickBooks-Payments/m-p/...

 

Thanks. The QuickBooks team

KGI
Active Member

Re: Payment update glitch

Clicked the link in the email and prompted to Update page. Then clicked Update button. However, Can't proceed to next step. Stuck on step 1 - address form. Submit button is not functioning after address entered. It seems there is a glitch. I tried on Safari, Chrome and Firefox. When will it be fixed. And are we still getting the payments deposited regardless of the switch?

Moderator

Re: Payment update glitch

Hi @KGI ,

 

Thank you for reaching out.  Can you please send me a private message and provide your company ID?

 

Thank you,

Amy

Experienced Member

Re: QuickBooks Payments Update

I updated my QBO account on the 3rd as required since Stripe was processing my transactions however now after doing so all saved cards for all customers get declined when I attempt to run sales receipts. I am unsure what to do next to resolve this matter. 

KGI
Active Member

Re: Payment update glitch

Hi Amy,

how do we send a private message?

and we had a card payment submitted on the 4th. Is it still being deposited the old way since we are unable to switch to the new system?

thanks!

Moderator

Re: Payment update glitch

Hi @KGI ,

 

To send a private message, copy my username, then click on the envelope/mail icon at the top right of the community page.  click on the green "New Message" button then paste my username into the To: box. Fill out the fields to complete the message and send.

 

There is no need to send one now, though. We were able to find your account information and our team is currently looking into your account. I'll respond once we have an update.

 

Thank you,

Amy

Moderator

Re: Payment update glitch

Hi @KGI ,

 

We were able to determine that you have not migrated, so yes, your transactions are still being deposited the old way.

 

We're still looking into the error and I will followup with next steps.

 

Thank you,

Amy