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Allienorwoodcpa
Level 1

Quickbooks Point of Sale system issues with card readers disconnecting repeatedly.

Has anyone had any of the following issues with their POS systems and the card readers provided by Inuit?

 

We spend an extended amount of time each day trying to get the card readers to connect to quickbooks Point of Sale and rebooting the frozen credit card machines and frozen computers. We're having to enter the cards manually for the majority of the sales. 

4 Comments 4
BlackRockPOS
Level 3

Quickbooks Point of Sale system issues with card readers disconnecting repeatedly.

This is a known issue with the Lane 5000 PIN Pad, if you are on v19.0.

It is a software defect in the PIN pad, which is Ingenico's fault. They should be sending out replacement pads with a bright yellow sticker for the firmware.

Please refer to this thread: https://quickbooks.intuit.com/learn-support/en-us/other-questions/point-of-sale-19-0-lane-5000-freez...

 

Sincerely,

Peter E.

BlackRock Business

Allienorwoodcpa
Level 1

Quickbooks Point of Sale system issues with card readers disconnecting repeatedly.

Thanks so much!

OCsew
Level 1

Quickbooks Point of Sale system issues with card readers disconnecting repeatedly.

I was forced into upgrading to Quick Books point of sale v 19 and to the new card reader. In June of 2021 i purchased 6 licensees, and had to buy new computers with windows 10. I have been using QB POS  ver 5 and this one  (19.0) is a nightmare . I have always recommended QB Pos Not any more. It is now August 2021 and still not working correctly. You can not speak to anyone like before. Costumer Service does not exist like in the past. The driver for the new 5000 PIN Pad is not for Windows 10 , BUT Intuit merchant services made us upgrade to version 19 windows 10 only and sent outdated pin pads at no charge. Can any one shed some light on this issue. I have 4 locations and i am loosing my mind.

AlcaeusF
Moderator

Quickbooks Point of Sale system issues with card readers disconnecting repeatedly.

Hello @OCsew,

 

I appreciate you for reaching to us about the issue you experience using Point of Sale 19.0. I would feel the same way if this happens to me following the upgrade to an updated version of QuickBooks.

 

This is not the experience we want you to encounter when upgrading from an older version. Allow me to chime in and get you over to the support you need to get back on track.

 

You'll need a supported version of QuickBooks Desktop Point of Sale to use the add-on services and other features. These are the reasons why you're encouraged to upgrade to the 19.0 version of the product.

 

Since you're having issues using the new 5000 Pin Pad on your Windows 10, I recommend contacting our Point of Sales Support Team. One of them will need to take over and further check the cause of the problem.

 

There are changes on how you can contact QuickBooks Support. The update allows you to reach out to them using your web browser and via chat.

 

You can reach them through these steps:

 

  1. Go to: https://help.quickbooks.intuit.com/prechats/offerings/POS-Care-Messaging/23135/view.
  2. Enter the necessary information.
  3. Hit Start Chat

 

Our customer support is available Mondays to Fridays from 6 AM to 6 PM PT. 

 

For more information, as well as how to test the connection between the PIN Pad and QuickBooks Desktop Point of Sale 19.0, I recommend the following article: Set up a Lane-5000 PIN Pad for QuickBooks Desktop Point of Sale 19.0.

 

Reach out to me anytime you have additional concerns about the QuickBooks product and the features. I'm always here to help. Take care always.

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