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Established Member

Quickbooks POS Rewards Program

I reecently setup a Quickbooks POS Rewards Program.  I've attached the setup screenshot.  What's strange is that even when a customer has earnerd say 2 $5.00 credits when I go to checkout the customer on a return visit although the screen shows 2 $5.00 credits I can only apply 1 per sale.  The credits don't aggragate.  Does anyone know if there is there a simple way to apply both the credits (or more) on a single sale at checkout?

Solved
Best answer 04-06-2018

Accepted Solutions
QuickBooks Team

Re: Quickbooks POS Rewards Program

Hi there, @dj2cuecu and @daramaba,


I’d love to share what I found out about redeeming rewards in QuickBooks POS Rewards Program.


The program only allows one reward redemption per sales receipt. You can refer to the Rewards Program Overview/Price/Discount Conflict and Priority article to learn more about the policies.


Feel free to send in your product suggestions so we’d know how we can make the program better for you. Here’s how: https://intuit.uservoice.com/forums/19372-point-of-sale-suggestions


If you need additional information about POS, you can reach out to me. I’m here to help however I can.

 

4 Comments
QuickBooks Team

Re: Quickbooks POS Rewards Program

Hello, dj2cuecu.

 

Thank you for taking the time to visit the QBCommunity forum.

 

It could be that you've missed something in the setup process and that's why you can't combine the credits. To ensure that your POS setup is accurate, I'd recommend giving our Point of Sale agents a quick call. They have the tools, such as screen sharing, to assist you further.

 

Here's the link to get their contact number: https://community.intuit.com/browse/payments-contact-us

 

Please stay in touch if you have any other concerns.

Established Member

Re: Quickbooks POS Rewards Program

I have had the same issue for a long time.  I had to create a discount item and manually adjust for every sales transaction where multiple reward credits were applied.  As far as I know, it is not a set up issue.   If you or anyone found a solution to this nagging issue, please let me know.

QuickBooks Team

Re: Quickbooks POS Rewards Program

Hi there, @dj2cuecu and @daramaba,


I’d love to share what I found out about redeeming rewards in QuickBooks POS Rewards Program.


The program only allows one reward redemption per sales receipt. You can refer to the Rewards Program Overview/Price/Discount Conflict and Priority article to learn more about the policies.


Feel free to send in your product suggestions so we’d know how we can make the program better for you. Here’s how: https://intuit.uservoice.com/forums/19372-point-of-sale-suggestions


If you need additional information about POS, you can reach out to me. I’m here to help however I can.

 

Established Member

Re: Quickbooks POS Rewards Program

This is absolutely terrible for our business and needs to be changed immediately!  I've been sending in feedback for over a year and a half now requesting to use multiple rewards per sale.  It doesn't make any sense to NOT be able to do this.  Please, please, fix for us!