I can definitely assist you in resolving the problem with your invoices since you downloaded the latest version of Outlook, Colin.
To start with, could you please provide further clarification on what you meant? Are you referring to the process of emailing copies of the invoices that you send to your customers? This information will help me provide you with the most accurate solution.
Then, if you meant sending copies of the invoices to your Outlook, we can review your sales forms settings to ensure this feature is enabled. Here's how:
- Click the Gear icon and select Account and settings.

- Go to the Sales tab.

- Scroll down and click the pencil icon beside the Messages section.
- Ensure the Email me a copy at (your email address) tick box is checked.
- Hit Save, then Done.
Moreover, it would be beneficial to thoroughly examine your Outlook email system, particularly your Junk Email folder. Sometimes, due to email filtering settings, important business communications like these invoice emails might be incorrectly flagged as spam and automatically redirected to these folders. Taking a few moments to check these locations could help identify if this is where your emails are being diverted.
Additionally, I'll share this helpful resource to aid you in modifying the email greetings in your sales forms: How to set up or change customer messages in QuickBooks Online.
Finally, please know that our QuickBooks Live Expert Assisted team is available to provide personalized guidance on various aspects of your business, including creating invoices, managing tax obligations, and tracking your revenue.
If you have other questions about managing invoices in QBO, feel free to click the Reply button. We're always available to lend a hand.