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Join nowI create invoices with multiple classes and discounts, and when I receive payments against these invoices the amounts classified to the AR accounts do not balance and I end up with positive and negative amounts in my classes.
Eg.
Tuition classed as Admissions $1,000
Sibling discount classed as Admissions ($50)
Daycare classed as ELC $100
When this invoice is created it will debit AR under each balance sheet class, but when the payment is received, the amount that QuickBooks is taking out of the AR accounts does not match the amounts invoiced above. There will be a positive difference left in the Admissions class and a negative difference left in the ELC class, or vice versa.
See attached.
Any help would be appreciated!
Solved! Go to Solution.
Welcome to the Community, Jven.
Thank you for providing me with so much detail and a screenshot. Knowing so will help us isolate the problem.
While I'm not sure why payment won't balance to the invoice, you can try drilling the transaction. This will let you see the transaction's breakdown.
Here's how:
Let me share this article for future references: Accounts Receivable workflows.
Let me know how that works for you. I'd like to make sure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards.
Welcome to the Community, Jven.
Thank you for providing me with so much detail and a screenshot. Knowing so will help us isolate the problem.
While I'm not sure why payment won't balance to the invoice, you can try drilling the transaction. This will let you see the transaction's breakdown.
Here's how:
Let me share this article for future references: Accounts Receivable workflows.
Let me know how that works for you. I'd like to make sure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards.
Hello,
Thank you for the quick response. I realized I had my discounts set up as services, so the information was not pulling correctly. Once i created discounts for the items I was wanting to deduct on the invoice the data pulled correctly
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