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Level 1

Check Register Amount vs Printed Check Amount is Different (Applied Vendor Credit)

I took 2 bills from a vendor - one for $420 and one for $690 - and paid them partially with a credit for $420 by applying the $420 credit when paying the bills.   The payment check in the bank register shows amount of $690 (and when you click on it, it shows that both bills were paid by this check).  HOWEVER, the check that printed (and cleared the bank) is for $1110.   Nothing in the books that I can see, shows that the check was written for $1110 instead of the $690.   So the vendor still shows this as an open credit.   Anyone know what I might have done wrong?


Check Register Amount vs Printed Check Amount is Different (Applied Vendor Credit)

Hi there, @MelissaTH!


You can delete and recreate your bill payment transaction to correct your vendor's available balance. I'm here to help you accomplish this.


But first, the reason why you've seen an incorrect balance of your vendor is the way how you paid your bills with your vendor's available credits. Since you select both of your open bills to be paid, with the total amount of $1110 and the credits you've applied is only $420. It recorded an additional amount of $420 and $270 even when your vendor's available credits is applied.




Now to correct this, you can delete and recreate your bill payment transaction. This time, let's select only one of your bills with the same amount of your vendor's available credits. Here's how:

  1. Go to Vendors.
  2. Select Vendor Center.
  3. Find your vendor to open his/her profile.
  4. Choose and open your bill payment transaction.
  5. Select Delete.
  6. Click OK.

Once completed, let's go back and pay your bill. Let me show you how:

  1. On your vendor's profile, select your bill with the amount of $420.
  2. Select Pay Bill.
  3. Click Set Credits.
  4. Choose your vendor's available credits with the amount of $420.
  5. Select Done.
  6. Click Pay Selected Bills.

To add, here's an article you can read to learn more about how you can pay your bills: Pay Bills in QuickBooks Desktop.


Lastly, I'll be also adding an article that'll help you handle your future tasks when paying your bills: Bill Shows as Unpaid after Writing a Check.


If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Level 1

Check Register Amount vs Printed Check Amount is Different (Applied Vendor Credit)

Solution makes perfect sense, but in executing, I'm stuck on step one.   When I deleted the payment, only one of the bills now shows up available to be paid.   The 420 bill till shows as paid - with the credit I guess.

I think I need to delete the 420 bill and re-enter it.  Then if needed, I'll re-enter the 420 credit.  Then I'll have both bills available to pay and the credit available to apply - but I'll pay them separately this time.


Thank you for your help!

QuickBooks Team

Check Register Amount vs Printed Check Amount is Different (Applied Vendor Credit)

I appreciate you following the steps provided by peer above, MelissaTH.


You don't need to delete and re-enter the $420 bill, instead, you can apply the bill on the Bill Pmt-Check to show it's paid. Let me guide you through the process.


To sort it out, you'll need to open the $420 bill and apply the other bill from there to mark as paid. Here's how:


  1. Go to the Vendor Center.
  2. Select the vendor, then open the $420 bill.
  3. On the right side of the page, click the Transaction tab.
  4. Click the Bill Pmt-Check link. (Payment should be 0 balance)
  5. On the Bill Payments page, put a checkmark in the $690 bill.
  6. Click Save & Close.

Once done, you can open the $690 bill to double-check if it was marked as paid.


You might want to check out these articles to learn more about bill pay:


Fill me in if you have further question. I’ll be around if you need any help.

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