cancel
Showing results for 
Search instead for 
Did you mean: 
MDmeow
Level 2

Correcting payment received erroneously entered as a sales receipt as opposed to payment on an existing invoice

The client posted 2020 credit card payments invoices as Sales Receipts.  In order to correct this, I (1) Deleted the deposit, (2) Deleted the 2 Sales Receipts associated with the deposit, (3) Applied the credit card payments to the correct invoices.  This worked for one customer, however, the other customer's credit card was no longer valid.

 

Note that the deposit cannot be reconciled or matched in the banking system since payment from only 1 customer could be applied to the invoice.

 

Is the process that I outlined correct?

When the credit card payment is re-entered, does this recharge the credit card?

What is the work around if the credit card is no longer valid?

Solved
Best answer March 13, 2021

Best Answers
JessT
QuickBooks Team

Correcting payment received erroneously entered as a sales receipt as opposed to payment on an existing invoice

Hi MDmeow,

 

Deleting the deposit, the sales receipts, and applying the payment to the invoice was correct. Supposedly, the invoice should automatically be marked as paid when your customer paid it online. For some reason, it didn't happen so matching the bank transaction to the invoice is an alternate option to mark the invoice as paid.

 

In the case of your other customer, you can simply open their invoice, click on Receive payment and choose Credit Card for the Payment Method. This will only record the payment and not process an actual charge.

 

Another option is to record your payment as a deposit first, which will then create credits to the customer's profile. That credit can be used to pay the invoice.

 

Create a deposit:

 

Apply the deposit as payment to the invoice by creating a Receive payment transaction.

 

On the other hand, you can also check about recording payments for your additional reference.

 

If you need more help with your invoice, feel free to go back to this thread.

View solution in original post

3 Comments 3
CharleneMae_F
QuickBooks Team

Correcting payment received erroneously entered as a sales receipt as opposed to payment on an existing invoice

I'm here to help you sort this out, susanactually.

 

Yes, the process is correct.  However, when applying the payments to the invoices, you'll no longer have to charge your customer again. This means the invalid credit card will not matter since only the posting transactions are incorrect. 

 

For further guidance, please see this article: Record Invoice Payments.

 

I've also included an article that'll help you choose the correct sales transactions to record in QuickBooks Online: Should I Use an Invoice Or a Sales Receipt?.

 

I suggest getting back to this thread if you'll need assistance in managing sales transactions. 

MDmeow
Level 2

Correcting payment received erroneously entered as a sales receipt as opposed to payment on an existing invoice

Thank you for confirming the process.  

I still need some guidance for posting the new payment to the correct invoice.  

When applying a payment, I need to select a 'Payment Method'.  Which payment method should I choose, since I cannot select credit card?

 

Also, in the event that credit card is chosen, and accepted, is the customer recharged by the credit card company?  Naturally, I do not want to charge the customer twice for the same sale.

JessT
QuickBooks Team

Correcting payment received erroneously entered as a sales receipt as opposed to payment on an existing invoice

Hi MDmeow,

 

Deleting the deposit, the sales receipts, and applying the payment to the invoice was correct. Supposedly, the invoice should automatically be marked as paid when your customer paid it online. For some reason, it didn't happen so matching the bank transaction to the invoice is an alternate option to mark the invoice as paid.

 

In the case of your other customer, you can simply open their invoice, click on Receive payment and choose Credit Card for the Payment Method. This will only record the payment and not process an actual charge.

 

Another option is to record your payment as a deposit first, which will then create credits to the customer's profile. That credit can be used to pay the invoice.

 

Create a deposit:

 

Apply the deposit as payment to the invoice by creating a Receive payment transaction.

 

On the other hand, you can also check about recording payments for your additional reference.

 

If you need more help with your invoice, feel free to go back to this thread.

View solution in original post

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up