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NFPI
Level 1

Credit card transaction fees for customers

Hello, I would like to know if there's any fee for customers when they make a online payment with a credit card. I know there's a fee for us around 2.5% or something but is there any fee for customers as well? 

For example, I send the invoice for $125, do you charge them $125 or $125 + fee?

Please advise. 

Solved
Best answer May 04, 2021

Best Answers
jamespaul
QuickBooks Team

Credit card transaction fees for customers

Hello, NFPI. 

 

I'd be glad to give you more details about the fees for credit card payments. 

 

There are no fees for the customers when they pay. The processing fees are intended for the merchant. The amount you'll pay usually varies and it depends on how the transaction was made. 

 

This article can provide a clearer view regarding the fees: What are the fees for QuickBooks Payments?.

 

If you've already sent out an invoice and expecting a payment, you can check this article about the deposit times: Find out when QuickBooks Payments deposits customer payments.

 

Do you have more questions about your QuickBooks Payments account or fees? Lay down the details below and I'll shed some more light into the issue. 

View solution in original post

8 Comments 8
jamespaul
QuickBooks Team

Credit card transaction fees for customers

Hello, NFPI. 

 

I'd be glad to give you more details about the fees for credit card payments. 

 

There are no fees for the customers when they pay. The processing fees are intended for the merchant. The amount you'll pay usually varies and it depends on how the transaction was made. 

 

This article can provide a clearer view regarding the fees: What are the fees for QuickBooks Payments?.

 

If you've already sent out an invoice and expecting a payment, you can check this article about the deposit times: Find out when QuickBooks Payments deposits customer payments.

 

Do you have more questions about your QuickBooks Payments account or fees? Lay down the details below and I'll shed some more light into the issue. 

View solution in original post

Dawn07
Level 1

Credit card transaction fees for customers

My business currently uses QuickBooks Desktop enterprise version 2022.  We use Intuit Merchant Services for processing our credit card payments.  Is there a way we can charge the customer a cc convenience fee when charging their credit card?  Can it be a line item?

 

Thanking you in advance.

D. Mcd 

Dawn07
Level 1

Credit card transaction fees for customers

I am currently using Quickbooks enterprise version22 desktop.  We want to charge the customer a cc convenience fee.  We use Intuit Merchant Services as our cc processor.  Is there a way of doing this?? 

Fiat Lux - ASIA
Level 15

Credit card transaction fees for customers

@Dawn07 

If you are running a B2B company, you can utilize a 3rd party processor to accept credit card payment and your customer pay the fees.

Dawn07
Level 1

Credit card transaction fees for customers

That might be an additional fee to use third party.  I'm looking to cut costs.  Might have to consider changing cc processing company.

Thank you for the quick response.

Fiat Lux - ASIA
Level 15

Credit card transaction fees for customers

@Dawn07 

You can utilize the app for free.

https://melio.grsm.io/pricing

 

Dawn07
Level 1

Credit card transaction fees for customers

I thank you for your suggestion.  However, Melio Does not sync with QuickBooks desktop Enterprise

Fiat Lux - ASIA
Level 15

Credit card transaction fees for customers

For your reference

https://melio.grsm.io/desktop

 

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