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Community Contributor *

Credit memos listed on a bill payment stub

My bill payment check stubs and bill payment stubs have always included credit memos applied to bills in the list.  All of the sudden they are no longer showing up.  Instead, it lists bills that I have "paid" with credit memos and indicates no balance due and no payment.  But you can't tell which credit memos were used to be applied to those bills......what changed??????

5 Comments
Moderator

Re: Credit memos listed on a bill payment stub

Glad to see you here in the Community, Nancy S.

I can help and provide you with easy steps on how you can check which credit memos were applied to the bills in QuickBooks Desktop.

 

It is important to make sure that your QuickBooks Desktop is up to date in the latest release version to take advantage of updates and bug fixes.

 

To do that, here's how:

 

  1. From the QuickBooks Help menu, select Update QuickBooks.
  2. On the Update QuickBooks Desktop window, go to the Update Now tab. You can ignore the table because you don't need to change anything.
  3. (Optional) Put a check mark in the box Reset Update box to erase all previous update downloads. (Note: This may increase the amount of time needed for the update.)
  4. Select Get Updates.
  5. Restart QuickBooks. When prompted, accept the option to install the new release.

You can get more details in this article: Update to the latest release of QuickBooks Desktop.

 

 

 

After that, you can follow the steps below to check which credit memos were applied to the bills.

 

  1. Click File at the top menu bar.
  2. On the drop-down list, click Print Forms and choose Bill Payment Stubs.
  3. Choose the bills payment stub, and hit Preview.
  4. You'll see the Bill and the Credit that was applied.
     

 

 

 

Keep me posted if you need further assistance with bills and bill payment stubs in QuickBooks Desktop. Have a good one.

Highlighted
Community Contributor *

Re: Credit memos listed on a bill payment stub

thanks for your reply.  I've been using QB since 2001 and have literally done this thousands of times.  But all of the sudden, credits will not show up on check stubs or bill payment stubs.  Instead, it lists the bills that I paid (or partially paid) with credits with absolutely nothing as the invocie amount.....as though there was no balance on the invoice.  And the credits are not listed on the stubs.  I'm so confused as this has never happened.  Yes, I applied the credits as part of the same "pay bills" transaction.  See the attachment. 

QuickBooks Team

Re: Credit memos listed on a bill payment stub

Appreciate the screenshot you've provided, @Nancy S.

 

First, credit memos are created for customers transactions. This will be applied to an invoice. On the other hand, vendor credits are applied to bill transactions.

 

To view the bill payment stubs in your QuickBooks, here's how:

  1. Go to the File menu.
  2. Choose Print Forms.
  3. Select Bill Payment Stubs.

You'll see a pop-out window containing the lists of the Bill Payments and vendor credits you've made.

 

f1.jpg If the issue persists, I’d recommend contacting our Customer Care Team. A specialist will be able to make an official report on the charges you’ve received in fixing the installation errors to our Fraud and Security Team. 
 

Here’s how:

  1. Go to Help.
  2. Choose QuickBooks Desktop Help.
  3. Click on the Contact us link.
  4. Choose Search for something else.
  5. Type in a keyword about your concern.
  6. Hit Submit.
  7. Click on the Start a Message button.

Looking forward to see your post in the Community if you have other questions about creating and applying vendor credits in QuickBooks. I'm always here to help.

Community Contributor *

Re: Credit memos listed on a bill payment stub

Obviously I am addressing vendor credits not customer credits.

And obviously I know how to print out a bill payment stub since I attached one to my previous question. I did NOT attach a screen shot but rather a pdf of an actual bill payment stub that is clearly not showing VENDOR credit memos that were applied to VENDOR bills as part of a single bill payment transaction.  Meaning, I understand that they won't show up if I applied them during a separate bill payment transaction.

 

My question is this:  Why are VENDOR credit memos no longer showing up as VENDOR CREDIT MEMOS on a bill payment stub when they were applied to bills as part of a single bill payment transaction? 

Moderator

Re: Credit memos listed on a bill payment stub

Thanks for the follow-up, @Nancy S.

 

I'm here to help route you to our chat specialist who can handle this in a remote session. 

 

Ideally, the vendor credit should show on the bill payment stub if it's applied on the bill payment transaction. I also find this unusual since you don't have any credits on the screenshot you provided. 

 

This case should be thoroughly checked by our QuickBooks Desktop Customer Support. They can help using their necessary tools in a secure environment and provide you further with the appropriate resolution.

 

I'm sure this will be taken care of. Let me know if you need anything else or if you have other questions about your bill payment stub. I'll be here to help however I can.