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Level 1

desktop pro online payment recording

In QB desktop, using QB payments, after I sent an invoice by email, and get the message that I have been paid, when I go to the deposit merchant screen. I see "add online payments tap and the payment I am trying to process. When I click on the add payment box on the far right, I get the error message that it can not be matched.  What am I doing wrong?

Solved
Best answer 04-12-2019

Best Answers
Moderator

desktop pro online payment recording

Hi there, johnrT.

 

I appreciate you letting us know your experience when contacting our Merchant Support about recording online payments in QuickBooks Desktop. Allow me to help share additional details about this issue. 


Right now, we don't have a specific time frame yet but rest assured, our Product Development Team are still working to come up with a solution as soon as we can. I'll keep you posted every now and then for any updates once received.

 

Also, since you already called our phone support, your company details should already be added to the affected user's list. Once your name is there, you'll get an email notification from us once a fix is available. 

 

In case you're not added yet, please give us a call so we can include you to our list of affected users. Our most-up-to-date information can be found here: Which Payments product do you need help with?.

 

That should point you in the right direction today.

 

Thanks for the patience you put into this. Feel free to let me know if you have any other questions about processing merchant payments or while working with QuickBooks. I'll be happy to help you out. Have a great day ahead. 

 

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3 Comments
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QuickBooks Team

desktop pro online payment recording

Thanks for letting me know, johnrT.

 

Let me help ensure isolate the error you're getting so you'll be able to record merchant service deposit successfully. 

 

Since the invoice is already paid in QuickBooks, let's process troubleshooting steps to fix this problem. Here's how:

  1. Find the invoice for the payment that generates the error.
  2. Void or unapply any payments against the invoice so the full balance is due.
  3. Close and reopen Merchant Service Deposits.
  4. The payment will now record.

To prevent this problem, I suggest not to manually apply payments to emailed invoices if the customer paid online. The payment will show up ready to record in Merchant Service Deposits after a couple of days.

 

For additional reference, you can check these related articles:

That should do it! Please know that I'm just a post away if you have additional questions about recording merchant deposit. Wishing you and your business continued success. 

Highlighted
Level 1

desktop pro online payment recording

I was told by your help desk that there is a know problem with the merchants services window, when handling ACH payment with QuickBooks payments.  Please advise when this corrected.

Moderator

desktop pro online payment recording

Hi there, johnrT.

 

I appreciate you letting us know your experience when contacting our Merchant Support about recording online payments in QuickBooks Desktop. Allow me to help share additional details about this issue. 


Right now, we don't have a specific time frame yet but rest assured, our Product Development Team are still working to come up with a solution as soon as we can. I'll keep you posted every now and then for any updates once received.

 

Also, since you already called our phone support, your company details should already be added to the affected user's list. Once your name is there, you'll get an email notification from us once a fix is available. 

 

In case you're not added yet, please give us a call so we can include you to our list of affected users. Our most-up-to-date information can be found here: Which Payments product do you need help with?.

 

That should point you in the right direction today.

 

Thanks for the patience you put into this. Feel free to let me know if you have any other questions about processing merchant payments or while working with QuickBooks. I'll be happy to help you out. Have a great day ahead. 

 

View solution in original post

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