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olympuscs
Level 1

Dispute unauthorized charges

I have been charged for 11 months of service I cancelled. and another charge for $167 on account that business is closed!
5 Comments 5
KlentB
QuickBooks Team

Dispute unauthorized charges

 

Hi olympuscs,

 

We strive to ensure every customer is satisfied with our service. I believe that this shouldn't happen since your account and business are already closed.

 

If only I can review the charges on your account, I would be able to provide a formal response regarding this matter. However, the ability to pull up your account details and billing history is done by our Customer Care Team. This way, we'll be able to protect your personal information.

 

That said, you'll want to give us a call or a message so we can look into your account in a safe environment. Once you're in, one of our representatives will check the charges and discuss the refund for you. Here's how:

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

I've also enclosed an article that will help you check where the charges from your account are coming from and why: Understand Intuit charges on your credit card or bank statement.

 

Please feel welcome to reach out to me with any other questions or concerns you may have. I'm looking forward to helping you out in the Community space.

RSMC91701
Level 1

Dispute unauthorized charges

I'm being charged for an account I don't have access to, the business is closed, every time I try to log in it is giving me a error message, the steps below are not going to work for me as I can't even access the quickbook file. I have been charged 40 dollars a month for 15 months for an account that I don't used and the business has been closed. 

Rasa-LilaM
QuickBooks Team

Dispute unauthorized charges

Hi there, RSMC91701.


I know every penny counts when running a business. I also want to make sure you’re only paying for the services you need.


Since you’re unable to access the company, let’s log in to QuickBooks using the sample drive. This way, you can get in touch with our QBO Support Team.


Here’s how:

 

  1. Click on the following link to open the test account: https://qbo.intuit.com/redir/testdrive.
  2. Tap the Help icon at the top and choose the Contact Us option.
  3. Type the issue in the field box and hit the Continue button.
  4. Press the Talk to a human menu and enter the issue/topic
  5. Go to the How would you like to connect with us? section to view the support options.
  6. Then, choose Chat with us or Callback.qbo sup.png

One of our specialists will collect personal data to pull up your billing information. They can discuss in detail the $40.00 and provide a solution on how to fix the issue.


Let me share this guide to help you efficiently handle any account-related concerns: Intuit Account.


 Please let me know if I can be of further assistance. I’ll be glad to lend a helping hand. Have a good one.

tcasey001
Level 1

Dispute unauthorized charges

i never ordered services today....and the guy in support did ...but said it was a 30 day trial...i had no reason to order services....i wanted data recovery and intuit lost my data....please refund....unauthorzed payment...

katherinejoyceO
QuickBooks Team

Dispute unauthorized charges

I appreciate you for posting your concerns in this thread, @tcasey001. I understand the need to get a refund. I want to make sure you'll get assisted right away. 

 

At this point, I'd suggest you contact our Customer Care team again to pull up your records and help you check your billing to verify the charges in your account. Then, they can submit a request on your behalf for a refund to our billing team. 

 

Additionally, you'll want to look up your charges and submit a request for a refund using this guide in the following articles: 

 

 

For future reference, you can use the Export option to ensure you have a backup of your data: Export reports, lists, and other data from QuickBooks Online

 

Feel free to message again if you have additional concerns. I'd be here to answer your next post. 

 

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