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Community Contributor *

Re: Error when I try to attach a document to an bill or invoice.

I find the its the use of certain characters in the file name or the length of the file name....trying renaming using basic alphanumeric and keep it short.

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QuickBooks Team

Re: Error when I try to attach a document to an bill or invoice.

Hello there, phoneixarising.

 

Thank you for sharing your suggestions for other users here in the QuickBooks Community. Affected users may try this out to isolate the problem with attaching a document.

 

For additional insights, I'm also adding the article I recommend in case someone needs it: QuickBooks Attached Documents: FAQs and common issues.

 

Thanks for dropping by, the QuickBooks family wish you a wonderful rest of your day.

Active Member

Re: Error when I try to attach a document to an bill or invoice.

I just require simple instructions on how to attach pdf to invoice. I am getting an error 

QuickBooks Team

Re: Error when I try to attach a document to an bill or invoice.

Hello there, Cybertranz.

 

Let's perform some steps to resolve this and gets you able to attach pdf to invoice. Before doing so, may I know the exact error that you've encountered? Any additional information is appreciated.

 

Meanwhile, you can run a clean install of QuickBooks to resolve this. 

 

Here are the steps:

  • Make sure a clean install is right for you.
  • Gather info and back up your data.
  • Uninstall QuickBooks Desktop.
  • Use the QuickBooks Clean Install Tool
  • Reinstall QuickBooks Desktop

Each of these steps have sub-steps. To see them, kindly see this article: Clean Install QuickBooks Desktop.

 

If the same thing happens, you may be having an issue with your company file. You can run a rebuild data and verify data utilities to resolve data damage. 

 

Let me know how these steps work for you. Just leave a reply below.