Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Getting Error: "Object reference not set to an instance of an object" in QBPOS 12 R21

Is there a solution to this error?

4 Comments
QuickBooks Team

Getting Error: "Object reference not set to an instance of an object" in QBPOS 12 R21

Hi, prettypleasefashion.

 

It's great that you're on the latest release which is the R21.

 

We have an investigation regarding this error when syncing GoPayment to the QuickBooks POS. Our product team is now fixing this issue.

 

If this is what you're experiencing too, I suggest reaching out to our Customer Support Team. It's best to add your company info to the investigation so you'll receive updates.

 

Need more help with QuickBooks Point of Sale? You'll want this link: QuickBooks Point of Sale (POS) FAQ.

 

Keep on posting if you have more questions. I'll be here!

Level 1

Getting Error: "Object reference not set to an instance of an object" in QBPOS 12 R21

This error is happening when trying to login to QB Payments. It's the same issue as described here: https://quickbooks.intuit.com/learn-support/en-us/payments/received-a-message-object-reference-not-s...

QuickBooks Team

Getting Error: "Object reference not set to an instance of an object" in QBPOS 12 R21

Thanks for the reply and additional details, prettypleasefashion.

 

You'll want to restart your computer and relaunch the QB POS. If you receive the error message again, click OK and close other windows. Then, log in again to your QuickBooks Payments account.

 

Also, it's best to seek some help from our Customer Support Team since you're already on the latest release and still getting this error.

 

I've added this link for additional info: Resolve unexpected errors when opening POS.

 

Leave a comment again if you need anything else. Take care!

Level 1

Getting Error: "Object reference not set to an instance of an object" in QBPOS 12 R21

Unfortunately, that didn't make any difference.

Need to get in touch?

Contact us