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I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whatever reason, our bank stopped syncing up with our QB account in the last month.

When I try to manually update my accounts, my credit card account works fine, but the bank that's connected fails to import transactions. First, it says "To get your latest transactions, click Update.

If that doesn't work, there's a connection problem between QuickBooks and the bank. Try updating again in a few hours or tomorrow.(102)"

I try to manually update the transactions per those instructions, but it fails. Here is the message I get after it fails:

"Something’s not quite right. An error occurred downloading your latest bank transactions. Please try again in a few minutes."

I've tried over the last few days, but always get that error... any ideas? I'm attaching screenshots of both error messages 

63 Comments
QuickBooks Team

Hello there ryan, I appreciate the initial steps you've t...

Hello there ryan,

I appreciate the initial steps you've taken to get your online banking working again. Which bank are you trying to connect? Error 102 means your financial institution's website is having technical difficulties or server issue with the data transfer between the bank's website and QuickBooks Online. Let me share this article on how to resolve Banking Error 102.

If you're getting the same error after trying the troubleshooting, I suggest contacting QuickBooks Online Customer Care to investigate this further. 

In the mean time, you can use a valid WebConnect file to import your bank data directly into QuickBooks.

Let us know if you have more questions. We're here to answer them.

Not applicable

Re: Hello there ryan, I appreciate the initial steps you've t...

Hi there = we are having the same issues at the same time with Bank of America. Can you use webconnect with Quickbooks online? Thanks, Chelsea 

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Re: Hello there ryan, I appreciate the initial steps you've t...

Hi there, 

 

I am currently experiencing the same issue. I am glad to know I am not alone but I hope BoA is able to fix this quickly as I have some work to do! 

QuickBooks Team

Re: Hello there ryan, I appreciate the initial steps you've t...

Hello @sunshineuser, and @birdsandthings.

 

Thanks for reaching out to us here in the Community. Let’s get your online banking to reconnect so you can start downloading transactions.


I've checked to be sure, and it shows the connection with Bank of America should be working normally. Since transactions aren't coming through to your account specifically, you’ll need to run a manual update to reset the connection.

 

Here’s how:

  1. Go to Banking on the left panel.
  2. On the Banking page, click on the Update button.
  3. If you’re unable to connect, please wait for 2 or 3 hours and try again.

If you get the same result after updating the connection, you can bring transactions into QuickBooks Online by using the WebConnect feature. You can refer to the Import bank transactions from Excel CSV file to QuickBooks Online article for the detailed instructions.

 

If none of these steps work, I recommend reaching out to our QuickBooks Online Support Team. They have the tools to determine the root cause of the issue.

 

Upon giving them a call, I’m confident you’ll be able to use your online banking without any errors.

 

Don't hesitate to let me know if you have additional questions about working in QBO. Please know that I'm always ready to help. Have a great day ahead.

 

 

 

Not applicable

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whatever reason, our bank stopped syncing up with our QB account in the last month.

I am having this problem as well and when I try and update through the QB banking feature it says try back in a few hours--that was 3 days ago. It is frustrating not being able to import my transactions as I monitor my cash balances on a daily basis. I hope QB and BofA gets this issue fixed quickly.

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Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whatever reason, our bank stopped syncing up with our QB account in the last month.

I too can't connect to my Suntrust Account through QBO. I sent an email through my Suntrust account and was told "Online Cash Manager is not required to enroll in the Direct Connect Service. Please know that you may self-enroll for Direct Connect by accessing the Direct Connect micro site below. Online Cash Manager is no longer required to enroll in the service."

www.suntrust.com/directconnect

 

It seems Suntrust is trying to charge us $25 per month to enroll in the Direct Connect service.

 

Outrageous!

Not applicable

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whatever reason, our bank stopped syncing up with our QB account in the last month.

 I sent a note to my banker. Here's what he said: "Our Direct Connect service provides the feed to Quickbooks. Cost is $25/mo. My understanding is it is a fee we pass along from QB. The other option is to download files of each statement period that can be uploaded directly to QB free of charge. If you want guidence on file download/upload, my ebanking team can assit at [removed]"

 

Not applicable

Re: Hello there ryan, I appreciate the initial steps you've t...

Come on QuickBooks Team!!!   This issue is being caused by a change in how the feed for some banks is being updated. We were supposed to get steps to change that by manually clicking update within QuickBooks. It never worked and now some banks...eg Bank of America are no longer updating. I received the e-mail stating the connection needed to be updated but the steps never worked. This is going to be a BIG problem if your people don't know how to help people whose banking is no longer syncing due to YOUR changes. UGH   HELP

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Re: Hello there ryan, I appreciate the initial steps you've t...

Intuit | Bank of America
Reminder: Update your Bank of America connection today
Regarding: Hy-Performance Hydraulics

We're improving the way QuickBooks Online syncs with Bank of America accounts to deliver a faster connection with fewer interruptions. To keep your data flowing, update your Bank of America connection in QuickBooks before September 27, 2018. 

Here's how to update your bank account connection:
  1. Sign into QuickBooks Online.
  2. Select Banking on the left-hand navigation pane.
  3. Choose your Bank of America account card at the top of the Banking page.
  4. Click Update now and follow the instructions to update your bank connection.
Have questions? Learn more. 

If you've already updated your connection, you don't need to take any action.
Sign in to update
 This is what it is really all about and the QuickBooks online team should know about it. Apparently for some of us the update connection feature did not work and now our banking is not updating. We CANNOT update manually because it isn't working.  NOW WHAT??? Some real answers please other than the FAQs that only address routine issues. This is not a routine issue. It is due to a change. 
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Re: Hello there ryan, I appreciate the initial steps you've t...

I received the same steps through QBO and it worked for my Wells Fargo accounts but not my Suntrust accounts. I still can not connect to my Suntrust accounts.

 

What gives?

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

I appreciate you reaching out and adding a comment into this thread, @arodriguez.

 

I have some information on why you can't connect your Suntrust accounts.

 

There is an identified open investigation between your bank and QuickBooks Online unable to connect. While this is being worked on by our online banking team, I'd recommend calling our phone support agents.

 

Calling us to give your account information will automatically add you to our list of affected users. Once added, you'll receive email notifications about the bank error. This also helps our engineers see how widespread this is, as well as any common components between those affected.

 

Thank you for understanding. We'll keep you posted for any updates by commenting back into this thread.

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Re: Hello there ryan, I appreciate the initial steps you've t...

ALL: the only solution to this is to delete the original account and reconnect is as a “new” account connection. It’s lost the current link forever. GL out there. 

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Re: Hello there ryan, I appreciate the initial steps you've t...

The last comment to delete that account and add it back in as new did not work for me. I am trying to connect to BOFA and for at least the 15th time it says  

"The Bank of America site is down for maintenance.

Try connecting again in a few hours. (105)".   

 

BOFA sends me confirmation that it is sharing the info, so it has to be on the QB side of things.

 

I am bummed to see that this has been a problem for so long. I called last week and again today and they said the investigation is still active.   I don't understand why it is taking so long to fix.   I can manually download from BOFA and upload to QB online, but it takes awhile since there are multiple accounts.

I hope this is resolved soon.

 

 

QuickBooks Team

Re: Hello there ryan, I appreciate the initial steps you've t...

Hi there, janetmpeterson.

I appreciate the details that you've provided. Let me provide you an update about the Error 105 you're getting when connecting to your Bank of America account.

 

As of the moment, our Support Team has not set any turnaround time to roll out the solution for this unexpected hitch. Since you already reached out to our Customer Care Team, rest assured that you'll be notified via email if there's an update about this issue.

 

Stay tuned with us as we work hard to get this issue resolved as soon as possible. Thank you for your patience.

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Re: Hello there ryan, I appreciate the initial steps you've t...

Uhhh I have the same problem with my BoA and it's driving me crazy...I have things that need done!  I even called Intuit customer service and no one told me of this situation, they had me disconnect all accounts and reconnect all accounts...after that my transactions synced over then but 6 days later NOTHING!

 

Any word on a time line for this fix as it sure is holding up progress and customer service should be aware of this situation and advise customers.

 

Jamie Diaz

Community Contributor **

Re: Hello there ryan, I appreciate the initial steps you've t...

I am having the same problem. Everything worked fine last week but now one account will not update.

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Hi there, @WDCC and @DebMcd.

 

I appreciate you joining this thread and letting us know what's happening.

 

Currently, there's an open investigation (INV- 20955) about Bank of America unable to sync and update with QuickBooks. While we are reaching out to your bank for a permanent fix, we wish to get your company details added on our list.

 

For us to send you an update, I recommend calling our phone support. You can check this article to get their contact information: QBO Phone Support.

 

Thank you for understanding. I also promise to get back into this post once I receive an update.

Community Contributor **

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Thank you. I don't bank with BOA  but with First Citizens. Multiple accounts there and yet just this one account won't sync.  I'll contact customer service to see what we can do.
Thanks.

Community Contributor **

Re: Hello there ryan, I appreciate the initial steps you've t...

I'm having the same problem with just one of my accounts with First Citizens. I've tried all of the suggestions and nothing works.

QuickBooks Team

Re: Hello there ryan, I appreciate the initial steps you've t...

Glad to see you here in the Community, DebMcd.


I appreciate performing the troubleshooting steps to get your online banking working.


I’ve looked into this further and we don’t have any open investigations with First Citizens bank. To best figure out what is going on, we’ll need to look into the connection between QuickBooks and your bank.


Here in the Community, we are unable to share account details for your safety and security. I recommend contacting our QuickBooks Online Support Team, who have the necessary tools to pull up your account and trace where the issue is coming from.

 

Upon calling them, I'm confident that you'll be able to download transactions seamlessly.

 

Feel free to check with us if you need help while working in QBO. I'll be glad to assist you further. Have a great rest of your day.

Community Contributor **

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Now none of my accounts will update with First Citizens on QB. 

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Thanks for keeping us posted, @DebMcd.

 

I've rechecked to see if there is an ongoing connectivity issue with the First Citizens bank, and just like my colleague @Rasa-LilaM, I’ve not come across anything here. 

 

For now, the best thing we can do is to get in touch with our Care Support Team. They'll be asking for your account details to open a new investigation specific to your concern. From there, they'll be able to take a closer look and better isolate this issue. 

 

Once they come up with a permanent fix, you’ll be receiving an email notification from our product engineers. 

 

We'll also be updating you through this thread for any progress of the investigation. Stay up for updates. We appreciate your patience.

Community Contributor **

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Thank you!

Community Contributor **

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Everything is working now except for one account which I'll try to "reconnect". Thanks!

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