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Level 1

How do I know who’s payment bounced back

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QuickBooks Team

How do I know who’s payment bounced back

Hello there, @j-manceralandsca.


You'll receive a customer payment bounced back because of incorrect bank info or insufficient funds. You can either log into your Merchant Services account or check any email notification to know whose payment it is. 


If you're using QuickBooks Payments, you'll see Withheld or Batch Deposit Returned in the Status column of the customer payment that has an issue. To know whose it is, here's how:

  1. Sign in to the Merchant Service Center.
  2. Go to Activity & Reports.
  3. Select Transactions or Deposits.
  4. Set the date range in the Dates field.
  5. Select Search.
  6. Under the Fee column, click the drop-down arrow to review the details.


If you're using another payment provider that's connected to your QuickBooks Online (QBO) account, I'd recommend visiting their page to know the complete payment details.


You're able to check when QuickBooks deposits customer payments into your bank account. For the step-by-step guide, kindly refer to this article: Find out when QuickBooks Payments deposits customer payments.


Additionally, here's an article that provides answers to the most frequently asked questions about QuickBooks Payments: QuickBooks Payments FAQ. It includes topics about payments processing, e-invoice/send invoice, and managing payments account to name a few.


Please know that you're welcome to comment below if you have other concerns or follow-up inquiries about managing sales and customer payments in QBO. I'm just around to help. Take care always.

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