how enter electronic payments

Thank you for your response, it was very helpful.  I am now having problems with check allignment, the data appears too low on the checks.  I've recently upgraded to QB Desktop 2020 from a 2012 version, where they were alligning perfectly.  They are the Check21 stub-type checks and I'm using the same HP laser printer.  Do you have any tips on how to adjust the check allignment in QB Desktop 2020?

Hi there, @Cathy2111. I'm here to help you align your checks in QuickBooks Desktop.

It's important to make sure the info on your checks is aligned with the available spaces. To clarify, may I know where you purchased you checks?

To properly align your printer to print checks in QuickBooks, perform the steps below:

1. From the File menu, choose Printer Setup.
2. In the Form Name drop-down, choose Check/Paycheck.
3. For the check style, select Voucher check.
4. Click Align on the right.
5. Print a sample and compare it to your pre-printed checks.
6. Using the grid on the sample, adjust the horizontal and vertical settings. Then, click OK.
7. Click Align again and print another sample.

8. Compare the sample to your paycheck stock. Adjust the alignment again as necessary.

9. Repeat steps 4 through 8 until you have the alignment perfect.

I've added an article to guide you with printing paychecks in QuickBooks Desktop: How to Print Paychecks?.

You may find these articles helpful:

• Print checks one at a time or in a batch.

• Fix print alignment of continuous-feed printers

• Resolve printing issues

Fill me in on your progress with aligning your checks. I'm here to help you whenever you need further assistance. Have a great day!

Hello,

Thank you for your quick response.  I performed the steps you provided and the checks are now alligned but there is a new problem.  The checks are printing with extra lines for the date, amount in numerals, and amount in text.  They did not do this with the sample checks, only with the real checks.  I am using wallet checks with the tear-off tags on the left side.  They are check21 checks that I purchased from Intuit.  Do you have any idea what's going on?  I am getting frustrated as the QB Desktop 2012 system was working perfectly, and I am sorry I upgraded.

Thanks,  Cathy

Glad to know your checks are now aligned, Cathy2111.

As for the extra lines when printing, I'm here to resolve this issue. To start, let's ensure QuickBooks is updated to the latest release. This way, you'll have the latest features and fixes.

Once done, we'll have to make sure that the Adobe Reader is updated to the latest version as well. Here's how:

1. Launch Adobe Reader or Acrobat.
2. Select Help and then click Check for Updates.
3. Follow the steps in the Update window to download and install the latest updates.
   

In case the problem persists, try repairing the Adobe Reader. I'll guide you how.

1. Close Acrobat/Reader and all open web browser windows.
2. Select the Start button at the bottom left of your screen.
3. Type Control Panel, then press Enter.
4. Choose Programs and Features.
5. Select Acrobat or Adobe Reader, then click Uninstall/Change or Modify.
6. In the Setup dialog box, select Next.
7. Click Repair, then Next. Then, select Install.
   
8. When the process is complete, select Finish.
9. After that, restart your computer and log back into QuickBooks, then try to print.

If none of these fixes the problem, I'd suggest reaching out to our QuickBooks Support Team. They can take a closer look at your situation and investigate this further. They're also equipped with tools that can determine the main cause of this.

Additionally, in QuickBooks Desktop, you can print checks one at a time or several at a time. This helps you choose the option in which you are most convenient.

Please come back and keep us posted on your progress in getting this printing problem resolved. I'm always glad to help in any way I can.