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Level 1

How to change recipient address when using electronic bill pay

I am trying to change the "send to" address when I use QB desktop to pay bills (from vendors) via electronic check.  If I go to write checks and select a vendor, I can easily change the address so long as I select "print later".  I can also go into the vendors record and make an address change.  However, as soon as I select "pay online" when writing check, I see an address that is slightly different from the one I see when I choose "print later" (removes the contact name).

 

How can I change the address I see when I select "pay online" so that the "contact name" appears instead of the company name?

5 Comments
QuickBooks Team

How to change recipient address when using electronic bill pay

Hi there, CB1MA.

 

Thanks for letting us know that you already went to the vendor's profile to update the address.

 

I would recommend reaching out to our chat support teams for QuickBooks Desktop. They can take a closer look at this to determine why the address is different when the pay online option is selected. Here's how:

 

  1. Go to Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

You can also click the link below that corresponds to the product that you're using:

 

Let me know if you need anything else.

Level 1

How to change recipient address when using electronic bill pay

Thanks for the quick reply.  I posted here b/c online chat and voice seemed to have no clue :-(.  I spoke/chatted with both this AM and they don't seem to comprehend the issue.

QuickBooks Team

How to change recipient address when using electronic bill pay

Thanks for the prompt reply, @CB1MA.

 

Our ultimate goal is to resolve customer's issues as soon as possible. Furthermore, this isn't the set of customer service I want you to experience. I'll take note of this so I can forward along with your experience here on my end and give all the feedback you have to our higher tier, so this will resolve as quickly as possible. 

 

With this, it also needs to update the electronic bill pay settings so the new address will flow in the vendor's receipt. I know you've already chatted and called in. However, I'd still suggest getting in touch with our Customer Care support. They can access your account in a private atmosphere and modify the address on your behalf. 

 

I've also added articles about handling your expenses, bill, inventory, and other relevant matters. 

 

 

Let me know in the comment section how the call or chat goes. I want to make sure this is taken care of. Keep safe!

Level 1

How to change recipient address when using electronic bill pay

OK.  Will do.  Question:  What specifically should I ask them to do?  It sounds like I should ask them to "modify the electronic bill bay address on my behalf"? If you are thinking something different, please let me know as I think I need a description that quickly points them in the right direction.

 

Thank you.

Moderator

How to change recipient address when using electronic bill pay

Hi, CB1MA.

 

We're receiving reports that other users are getting this issue as well. We would like to inform you that this has already been escalated to our Engineering Team. While they do, I would advise you to get in touch with our QuickBooks Support.

 

This way our engineers can add your account information to the list of affected users and attach your case to the investigation number INV-49569. Any progress will be communicated via email.

 

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to get a call or chat from us:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

You can always visit this write-up: Use Online Bill Pay in QuickBooks Desktop. It contains more details on what are the information will be sent to your vendors when using this feature as well as steps on how to cancel the online payment in QuickBooks Desktop.

 

Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a line if you have other questions about QuickBooks. Have a good one.

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